--- title: "General Settings | SpotOn Order" canonical: "https://help.spoton.com/space/SK/953614398/General%20Settings%20%7C%20SpotOn%20Order" format: markdown --- ## **Overview** The SpotOn Order General Settings section allows merchants to configure core online ordering settings, including pickup and delivery options, lead times, schedules, printer routing, payment settings, and customer order preferences. --- **Quick Links** > Macro (toc) --- > ⚠️ Please check with your local and state department of revenue and taxes to ensure you are following any relevant tax or service fee regulations. [Click here](https://help.spoton.com/space/SK/767000672/Taxes+%7C+SpotOn+Restaurant+BOH) to learn how to add & update taxes, and [click here](https://help.spoton.com/space/SK/2168586247/Create+Surcharge%2FFee+%7C+SpotOn+Restaurant+BOH) to learn how to add & edit fees/surcharges. > ⚠️ **Note:** For an RPOS merchant, configure the Online Ordering Pickup Schedule in both **Dashboard → Settings → Account Settings → Business Hours** and **RPOS Back Office → Locations → Dine Loyal / SpotOn Order → Schedule**. Updating only one location does not complete the configuration. --- ## **Step-by-Step Instructions** **SpotOn Order General Settings Guide** --- ## **Verify the Online Ordering Setup Checklist** The **DineLoyal Online Ordering Setup Status** checklist verifies whether the required Back Office settings have been configured for SpotOn Online Ordering. If the checklist is incomplete, the status displays **Not Ready**, and the customer-facing ordering site may display the following message: Online ordering not available. Please try again later or choose a different location. ### **Access the Setup Checklist** 1. From the BOH main screen, select **Locations**. 2. Select the applicable location. 3. Scroll to **DineLoyal/SpotOn Online Ordering Settings**. 4. Locate **Setup Checklist**. 5. Select **View**. 6. Review the checklist and confirm that every applicable requirement displays a checkmark. ### **Setup Checklist Requirements** The checklist may include the following requirements: - **Accept Scheduled Orders** – Confirms that the location is configured to accept scheduled online orders. - **CardConnect Merchant Credentials Populated** – Confirms that the required CardConnect merchant credentials are configured. - **Delivery Area Defined** – Confirms that a delivery area has been configured when delivery is offered. - **GHLC API Key/Secret Populated** – Confirms that the required API credentials are configured. - **Location Address Populated** – Confirms that the location has a complete address. - **Online CardConnect Payment Kind Defined** – Confirms that the required online payment method is configured. - **Pickup and/or Delivery Lead Time Populated** – Confirms that a lead time is configured for the applicable fulfillment method. - **Pickup and/or Delivery Order Type Selected** – Confirms that the appropriate Order Type is assigned for pickup, delivery, or both. - **Schedule Defined** – Confirms that an Online Ordering schedule has been configured. Requirements may vary based on the location’s available fulfillment methods and payment configuration. ### **Setup Status** - **Ready:** All applicable checklist requirements are complete. - **Not Ready:** One or more required settings are incomplete. If the status displays **Not Ready**, review the unchecked items and complete the corresponding configuration before testing the customer-facing ordering site. ### **Auto Close on Release Warning** The Setup Checklist may display an **Auto Close on Release** warning. If applicable, review the **Default Close on Release if Balance Zero** setting under the **Scheduled Orders** configuration. Enabling this setting allows fully paid online orders to close automatically after they are released for pickup or delivery. --- ## **FAQs** **Why does the ordering website display “Online ordering not available”?** If the customer-facing website displays this message: Online ordering not available. Please try again later or choose a different location. Review the following: 1. Open the BOH **Setup Checklist** and confirm that the status is **Ready**. 2. Complete any unchecked checklist requirements. 3. Confirm that the Online Ordering schedule is configured in both: - **Dashboard → Settings → Account Settings → Business Hours** - **RPOS BOH → Locations → DineLoyal/SpotOn Order → Schedule** 4. Review any active Schedule Overrides that may make the location unavailable. 5. Test the customer-facing ordering site again. --- **Can customers place orders without paying online?** Yes. This can be enabled using the **Pickup Pay Later Enabled** or **Delivery Pay Later Enabled** settings. --- **What happens if the Printer Station is not configured?** Online orders may not print correctly or follow the intended print routing workflow. --- **Can I limit how far in advance customers can place orders?** Yes. Use the **Max Days Out** setting to control how many days ahead customers can schedule orders. --- **Can I manually add an extra charge to an online order after the customer has submitted it?** No. Once an online order has been placed and paid for, additional charges cannot be manually added to the order through the POS. Attempting to reopen a completed online order and remove the payment can result in a lost sale because the original payment authorization and credit card information cannot be recovered after it is removed from the order. Additionally: - Open Items (items that require a manually entered price at the POS) are not supported in Online Ordering and will not appear on the online menu. - Customers cannot add custom-priced items or arbitrary charges during the online ordering process. - Any additional fees, charges, or menu item pricing should be configured in advance within the Back Office (BOH) before orders are placed. > ℹ️ **Note:** If a customer needs to purchase an additional item after submitting an online order, a separate transaction may be required depending on the restaurant's workflow and payment configuration. --- ## **Tips** - Verify that the assigned **Printer Station** is online and properly configured. - Review lead time settings regularly during busy periods or holidays. - Avoid enabling **Pay Later** unless operationally necessary. - Confirm override schedules are configured correctly during holiday hours or closures. --- ## **Related Articles** - [Descriptions & Display Names | SpotOn Order](https://help.spoton.com/space/SK/955809793) - [Disable SpotOn Order | SpotOn Order](https://help.spoton.com/space/SK/963772425) - [Edit Theme- Logo, Hero Images, & Menu Item Images | SpotOn Order](https://help.spoton.com/space/SK/1976205360) - [E-Gift Card FAQ | SpotOn Order](https://help.spoton.com/space/SK/2162524410) - [Exclude Items from Online Ordering | SpotOn Order](https://help.spoton.com/space/SK/930349127)