---
title: "Lead Times | SpotOn Order"
canonical: "https://help.spoton.com/space/SK/896892991/Lead%20Times%20%7C%20SpotOn%20Order"
format: markdown
---
## **Overview**

This article explains how to configure and adjust SpotOn Order lead times for SpotOn Restaurant (RPOS). Lead time is the amount of time a restaurant needs to prepare an online order before it is ready for pickup or delivery. For example, a 30-minute pickup lead time means the order will be available no sooner than 30 minutes after it is placed.

SpotOn Order lead times are initially configured in the Back Office (BOH) during SpotOn Order Type setup. They can also be adjusted as needed from the Front of House (FOH).

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**Quick Links**

> Macro (toc)

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## **Step-by-Step Instructions**

### SpotOn Order Lead Time Setup (BOH)

Use these steps to configure pickup and delivery lead times in the Back Office.

> ✅ See [SpotOn Order Type Settings](https://help.spoton.com/space/SK/893124813/Order+Types+%7C+SpotOn+Online+Ordering+(OLO)) for details on setting up SpotOn Order Types. Back Office settings are primarily used during initial setup.

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### Adjusting SpotOn Order Lead Time (FOH)

In the FOH, lead times can be adjusted as needed from the **Show Commands** menu.

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## **FAQs**

**What is a lead time?**

A lead time is the amount of time needed to prepare an online order before it is ready for pickup or delivery.

**Where are lead times initially configured?**

Lead times are initially configured in the BOH during SpotOn Order Type setup.

**Can lead times be changed during service?**

Yes. Lead times can be adjusted from the FOH using **Show Commands** > **Set Online Lead Times**.

**Can lead times be configured at the menu item level?**

No. SpotOn currently supports lead times at the order level, such as Pickup Lead Times and Delivery Lead Times, but does not support lead times for individual menu items.


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## **Tips**

- Confirm that the correct Pickup or Delivery Order Type is selected before relying on lead time settings.
- For delivery orders, include both preparation time and expected delivery time when setting the lead time.
- If the FOH update is successful, a green confirmation pop-up appears at the bottom of the screen.
- If the lead time does not appear to update, review the SpotOn Order Type configuration in the BOH.

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## **Related Articles**

- [Scheduled Orders](https://help.spoton.com/space/SK/814088713/Scheduled+Orders+%7C+SpotOn+Restaurant+FOH#Related-Articles)

- [SpotOn Order Type Settings](https://help.spoton.com/space/SK/893124813/Order+Types+%7C+SpotOn+Online+Ordering+(OLO))
- <u>[Remove an Item from an Order](https://help.spoton.com/space/SK/2666660270)</u>
- <u>[Void an Item from an Order & Un-Void an Item](https://help.spoton.com/space/SK/2666627662)</u>
- <u>[Enable Void Notifications for Kitchen Printers & KDS](https://help.spoton.com/space/SK/2666660375)</u>