---
title: "Printers | SpotOn Restaurant BOH"
canonical: "https://help.spoton.com/space/SK/762314779/Printers%20%7C%20SpotOn%20Restaurant%20BOH"
format: markdown
---
**Quick Links**
> Macro (toc)
---
## Station Receipt Printer Setup
| **Action** | **Display** |
| --- | --- |
| 1. From the main menu, tap the** Printers** Icon
2. Select the appropriate** Receipt Printer **from the list on the left
3. In the **General Information** section, select “Station Receipt Printer” from the Type dropdown menu
> ℹ️ *Selecting “Station Receipt Printer” will apply the following default settings:*
> ℹ️
> ℹ️ 
> ℹ️ *Please note that if the printer being configured is a network printer, “Network” must be selected under the “Kind” field*
4. In the **Local Settings** section adjust **Station** to corresponding **Printer**
5. Verify **Use Default Printer** is selected
6. Tap the **Home** icon on the bottom left
7. Tap the** Stations** icon
8. Select appropriate **Station**
9. In the** Settings** section change **Receipt Printer** to appropriate Printer
10. Verify the receipt prints by printing a guest check |  |
---
## Thermal Kitchen & Service Printer Setup
| **Action** | **Display** |
| --- | --- |
| 1. From the main menu, tap the** Printers** Icon
2. Select the appropriate** Receipt Printer **from the list on the left (or create a new printer)
3. In the **General Information** section, select “Thermal Kitchen & Service Printer” from the Type dropdown menu
> ℹ️ *Selecting “Thermal Kitchen & Service Printer” will apply the following default settings:*
> ℹ️
> ℹ️ 
4. In the **Local Settings** section adjust **Station** to corresponding **Printer**
5. Verify **Use Default Printer** is selected
6. Tap the **Home** icon on the bottom left
7. Tap the** Stations** icon
8. Select appropriate **Station**
9. In the** Settings** section change **Receipt Printer** to appropriate Printer
10. Verify the receipt prints by printing a guest check |  |
---
## Non-Thermal Kitchen & Service Printer Setup
| **Action** | **Display** |
| --- | --- |
| 1. From the main menu, tap the** Printers** Icon
2. Select the appropriate** Receipt Printer **from the list on the left (or create a new printer)
3. In the **General Information** section, select “Non-Thermal Kitchen & Service Printer” from the Type dropdown menu
> ℹ️ *Selecting “Non-Thermal Kitchen & Service Printer” will apply the following default settings:*
> ℹ️
> ℹ️ 
4. In the **Local Settings** section adjust **Station** to corresponding **Printer**
5. Verify **Use Default Printer** is selected
6. Tap the **Home** icon on the bottom left
7. Tap the** Stations** icon
8. Select appropriate **Station**
9. In the** Settings** section change **Receipt Printer** to appropriate Printer
10. Verify the receipt prints by printing a guest check |  |
---
## Label Printer Setup
| **Action** | **Display** |
| --- | --- |
| 1. From the main menu, tap the** Printers** Icon
2. Select the appropriate** Receipt Printer **from the list on the left (or create a new printer)
3. In the **General Information** section, select “Label Printer” from the Type dropdown menu
> ℹ️ *Selecting “Label Printer” will apply the following default settings:*
> ℹ️
> ℹ️ 
4. In the **Local Settings** section adjust **Station** to corresponding **Printer**
5. Verify **Use Default Printer** is selected
6. Tap the **Home** icon on the bottom left
7. Tap the** Stations** icon
8. Select appropriate **Station**
9. In the** Settings** section change **Receipt Printer** to appropriate Printer
10. Verify the receipt prints by printing a guest check |  |
---
## Printer Settings - Ticket Printing
The following table lists and explains settings that can be utilized to format ticket printing.
> ℹ️ *Ticket - the receipt that prints to a network printer or receipt printer when item(s) are “sent” through the POS.*
| **Setting** | **Description** |
| --- | --- |
| **Consolidate Items** | Combines identical items and includes a quantity # of those items. If Consolidate Items is unchecked, you’ll have the following option:
- Suppress Quantity when 1 - doesn’t print the quantity when only 1 unique item was ordered; prints quantity for 2 or more of a unique item |
| **Extra Large Font** | Increase font size |
| **Double Height Font** | Increases font size and height |
| **Sort by Course and Specify Guest Position** | Requires using auto coursing and ordering items by guest; sorts ticket by course & # of guest who ordered |
| **Group Items by Course** | Requires using auto coursing; sorts items on the ticket by course # |
| **Group Items by Guest** | Requires ordering items by guest; sorts items on the ticket by guest # |
| **Print Course in Red** | Only applies to Epson U220B with red/black ribbon - prints the course # in red |
| **Print Name in Red** | Only applies to Epson U220B with red/black ribbon - prints name on the order in red |
| **Duplicate Name at Bottom** | Duplicates order name at bottom of the ticket |
| **Duplicate Order Type at Bottom** | Duplicates the order type at bottom of the ticket |
| **Print Order Number in Red** | Only applies to Epson U220B with red/black ribbon; prints order # in red on the ticket |
| **Print Order Type in Red** | Only applies to Epson U220B with red/black ribbon; prints the order type (Dine In, Delivery, etc) in red on the ticket |
| **Increase Order Type Size on Tickets** | To better view the order type; increases size of the order type on the ticket |
| **Show Guest Count** | Based off of the # of guests on the order when the order is sent, prints the total guest count on the ticket |
| **Duplicate Guest Count at Bottom** | Duplicates the guest count on the bottom of the ticket |
| **Print Expected Time at Bottom** | Based on pre-set lead times for order types in Locations; this prints the time the order is expected to be completed on the ticket |
| **Show Price** | Not typically shown on tickets; this will include the item price on the ticket |
| **Show Balance Due** | This shows the balance due on an order on the ticket at the time the order is sent |
| **Show Item Summary** | This provides a summary of items and quantities ordered on the bottom of the ticket |
| **Show Server Name** | Includes the server name on the ticket in order to know which employees order it is |
| **Show Order Owner Name Instead of Server Name** | This shows the order owner name regardless of who adds items to an order and hits send |
| **Show Order Number** | Shows the order number on a ticket |
| **Show Printer Name** | Shows the printer name to differentiate tickets between specific printers |
| **Show Scheduled Order Notes** | Includes any scheduled order notes on the ticket |
| **Duplicate Time at Bottom** | Duplicates time of the order at the bottom of the ticket |
| **Duplicate Scheduled Time at Bottom** | If this is a scheduled order, it will duplicate the scheduled time for the order at the bottom of the ticket |
| **Small Margins on Tickets** | Decreases the margin size to include more room for item name and modifier text on a ticket |
| **Print items on individual tickets if applicable** | Prints a requisition for each item rather than 1 combined req with all items - this setting is typically enabled for label printers |
| **Compact Individual Tickets** | Used in conjunction with Print items on individual requisitions if applicable; provides a smaller requisition, typically enabled for label printers |
| **Modifier Sorting** | - Alphabetically - regardless of the order of the selection of modifiers, they will print in alphabetical order
- By Menu Item’s Modifier Group Order - regardless of the order of the selection of modifiers, they will print based on the order/configuration of the modifier groups attached to the item.
- As Entered - Print Priority Ignored - modifiers will print as they are entered/selected when ringing in the item(s) |
| **Print Customer Loyalty** | Prints customer loyalty info at the bottom of the ticket |
---
## Print Priority
Print Priority is best implemented in situations where want specific items within a group to print at the top of a ticket, with specific group’s items following that, and so on. This will apply to kitchen ticket printing (tickets) but does not apply to guest checks.
> ℹ️ *Example:*
> ℹ️
> ℹ️ - *Appetizers always print first.*
> ℹ️ - *Salads always print second. *
> ℹ️ - *Soups always print third. *
> ℹ️ - *Etc.*
### Print Priority Configuration
| **Action** | **Display** |
| --- | --- |
| 1. Log into BOH by following [this](https://client.restaurantpos.spoton.com/b/) link
2. **To set the print priority for specific items, skip to step 6 of these instructions**
3. To set the print priority for an entire group of items, open **Menu Item Groups**
4. Select the group for which you’d like to set the print priority
5. Select** Edit Menu Items** to pull up the Menu Items options | |
| 6. To set the print priority, select an item, and scroll down to and expand the section **Advanced Settings. **
- Select text field **Print Priority **and enter a number
- Best Practice: Number your print priorities by the 100’s, so if you ever have to insert items or a group of items to print before this group, you don’t have to re-number all print priorities
> ℹ️ Print Priority for:
> ℹ️
> ℹ️ - *Appetizers - 100*
> ℹ️ - *Salads - 200*
> ℹ️ - *Soups - 300*
> ℹ️ - *Entrees - 400*
> ℹ️ - *Desserts - 500*
> ⚠️ *When you have some items that have a print priority of 0 but others have 100, 200, etc. The items with print priority of 0 will print FIRST on the kitchen ticket!* |  |
| 7. To set the print priority for **MULTIPLE ITEMS** at the same time:
- Select multiple items by selecting the square to the left of menu items.
> ℹ️ ***BE CAUTIOUS**** when navigating item settings with multiple items selected. Anything that states “variable” or is greyed out and only allows you to clear the selection (modifier groups, subitem groups, etc.) will update ALL ITEMS SELECTED if you make an adjustment to that setting.* |  |
| 8. Resulting order on screen (entered in the order shown), kitchen ticket, and guest checks.
- Appetizers are set to PP=100
- Salads are set to PP=200
- Soups are set to PP=300 | 
 |
---
## Print Routing
- Each Print Route that is setup has one or more corresponding printer groups.
- Print Routes are used to send “like” items to the different stations around the restaurant.
- Often restaurants will have numerous bars, a kitchen, and “special” kitchen stations where menu items are prepped.
- If there are numerous bars then the Bar printer group would suffice and the various routes would be created based off station names, i.e., Bar Left, Bar Middle, Bar Right, etc..
- If the restaurant has a complex kitchen with numerous printer groups, then simply more printer groups would need to be created.
- Printer groups for the individual special station, i.e., Bar Left.
- Printer groups for the combination of stations needed, i.e., (Bar Left / Kitchen / Bar Right) or (Bar Middle / Kitchen / Bar Left)
- In conjunction with the combination printer groups create Print Routes that include the needed stations, i.e., (Bar Left / Kitchen / Bar Right) or (Bar Middle / Kitchen / Bar Left)
### Print Routing Setup Instructions
| **Action** | **Display** |
| --- | --- |
| 1. Tap **Print Routings** icon
2. Tap the **New Item Icon ( + ) **to create new Print Route
3. In the **General Information** section use the Text Field to name the new Print Route
4. Select appropriate **location**
5. In the** Printers **section, select the appropriate **printer(s) ** |  |
### Printer Rerouting
If there is a secure wireless network, you can route a Tablet through a local connection to the terminal to enable printing through a Remote Printer. Please see Tablet Routing for detailed setup instructions.
## Conditional Print Routing
Conditional Print Routes are used to ensure the Menu Items with different preparation times can be made and served in a way the ensures food quality. Nobody wants a plate of food where the main attraction is cold because a side item takes longer to prepare. Conditional Print Routes are made so a chef can stage the plating and serving of Menu Items accordingly.
For example, a Customer orders Onion Rings (App) to pair with their Grilled Chicken Salad (Expo/Grill). The problem with making these Menu Items as they are sent is that Onion Rings can take 4-6 minutes to fry, while the Grilled Chicken is likely ready to go during service hours. If the chef were to remove the chicken from the grill after assembling the salad, only a few minutes will have passed. The Grilled Chicken Salad would be moved to the heat lamp while the Onion Rings are still being prepared. This leads to poor food quality.
When Conditional Print Routing is used the chef at the Expo/Grill can see they need to hold off on constructing the Grilled Chicken Salad until the Onion Rings are prepared. This will allow chefs in the kitchen to organize their food service in a way that keeps food fresh and ready to serve together.
### Conditional Print Routing Setup Instructions
| **Action** | **Display** |
| --- | --- |
| 1. Tap the** Locations** icon
2. Select the appropriate** Location**
3. Scroll to the **Conditional Print Routes** section to configure your Conditional Print Routes:
- Tap **( + ) New Conditional Route**
- Use the drop down menu under Items **From All These Routes…** to select applicable **Routes**
- Any time an Item from this Route is sent it will trigger the new Conditional Print Route
- Use the drop down menu under **Route All To…** to select applicable **Routes**
- All items from the 1st Route will print with the Items from this Route
- Use the drop down menu under **And Still To These…** to select applicable **Routes**
- These Items will print from this Route only |  |
---
## Failover Print Routing
A Failover Print Route is an alternate printer route that will automatically print should the default printer fail.
### Printer Failover Setup Instructions
| **Action ** | **Display** |
| --- | --- |
| 1. Tap the **Printer Failover **icon
2. Tap the** New Item icon ( + ) **to create a new Printer Failover Route
3. In the **General Information** section use the Text Field to name the new Printer Failover, i.e., Bar Left, Bar Right, Bar Middle, etc..
4. Select appropriate **Location**
5. In the **Printers** section select the Printers to use in the Printer Failover by assigning the value of 1 to the first printer, 2 for the second, and so on.
6. To verify the new Printer Failover Route is functioning correctly, **open the Default Printer** to force the system to failover, and print.
> ⚠️ The Default Printer that the new Failover Print Route is created for should not be the first printer in the Failover Print Route |  |
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