---
title: "Maple AI | SpotOn Restaurant"
canonical: "https://help.spoton.com/space/SK/5448564880/Maple%20AI%20%7C%20SpotOn%20Restaurant"
format: markdown
---
**Table of Contents**

> Macro (toc)

---

## Overview

<u>[Maple](https://maple.inc/)</u> is a voice AI platform built specifically for restaurants that automates phone-based customer interactions end to end. Through an always-on AI agent, Maple answers incoming calls, takes orders, manages reservations, and responds to customer questions with no human intervention required. By integrating directly with a restaurant’s POS, it functions as a seamless extension of the front-of-house team—handling high call volumes, capturing demand that would otherwise be missed, and allowing staff to stay focused on in-person service.

## Core Features

| **Feature** | **Description** |
| --- | --- |
| AI-powered call handling (24/7) | Automatically answers every inbound call and manages customer interactions at any time. |
| Order & reservation management | Takes, modifies, and routes orders and bookings directly into restaurant systems. |
| Complex order handling | Accurately captures detailed orders, including customizations and dietary needs. |
| Automated upselling | Suggests add-ons and combos during calls to increase order value. |
| Customer inquiry automation | Instantly answers common questions about menus, hours, and policies. |
| Multi-language support | Communicates with customers across multiple languages and dialects. *~ supported languages: English, Spanish, Chinese* |
| Analytics & reporting | Provides insights into call performance, order trends, and revenue opportunities. |
| SpotOn Payments Support | Maple’s utilizes SpotOn Payments for processing transactions with WorldPay and TSYS. |

## Value

| **Benefit** | **Description** |
| --- | --- |
| Capture missed revenue | Converts every incoming call into an opportunity by ensuring no calls go unanswered, including late-night or peak periods |
| Reduce staff workload | Offloads phone responsibilities so staff can focus on in-person service. |
| Increase order value | Uses automated upselling during conversations to promote add-ons and combos, increasing average ticket size. |
| Improved order accuracy | Sends orders directly to the POS in real time, reducing errors and miscommunication while keeping workflows smooth by eliminating phone bottlenecks. |
| Always-on customer experience | Provides instant responses with no wait times and handles calls even when the restaurant is closed. |

## Compatible SpotOn Platforms

This innovative integration is compatible with SpotOn Express and SpotOn Restaurant POS.

## Pricing

All of Maple’s updated pricing information is <u>[available here](https://maple.inc/pricing/)</u>**.**

## Billing

Maple bills the merchant directly.