--- title: "Mobile Pay & Review FAQ | SpotOn Restaurant" canonical: "https://help.spoton.com/space/SK/5258117130/Mobile%20Pay%20%26%20Review%20FAQ%20%7C%20SpotOn%20Restaurant" format: markdown --- > ⚠️ **Coming Soon:** *Mobile Pay & Review is scheduled to reach General Availability (GA) on ****Wednesday 06/10/26.**** This article provides an overview of the feature and its functionality ahead of the official launch.* ## **At a Glance** | Item | Details | | --- | --- | | Product | Mobile Pay & Review | | Platform | SpotOn Restaurant POS (RPOS) Only | | Restaurant Type | Full Service Restaurants (FSRs) | | Entry Points | Table Placard QR Code and Check/Bill QR Code | | DealHub SKU | Mobile Pay and Review Placard | | Placard Fulfillment | 7–10 Business Days After Client Information Is Received | | Supported Payments | Apple Pay, Google Pay, Credit Card, Gift Card | | Loyalty Support | Yes | | Split Payment Support | Yes (Table Placard Only) | | SpotOn Order Required | No | | Chargeback Protection | No | | Apple Pay & Google Pay Usage | Approximately 80% of QR Transactions | --- **Quick Links** > Macro (toc) --- # Frequently Asked Questions #### **What is Mobile Pay & Review?** Mobile Pay & Review is SpotOn's QR-based payment solution for Full Service Restaurants that allows guests to pay directly from their mobile device and leave a review without waiting for a server to close the check. The solution supports two entry points that use the same payment technology: #### **Table Placard QR Code** A table-specific QR code displayed on a branded acrylic placard. Guests can scan and pay at any point during their dining experience. #### **Check/Bill QR Code** A QR code printed at the bottom of the guest check. Guests scan the code after receiving their bill from the server. Both options support: - Apple Pay - Google Pay - Manual credit card entry - Loyalty rewards - Gift cards - Promo codes - Tip selection Guests cannot add or modify items on the check through either option. --- #### **What's the difference between the Table Placard and the Check QR Code?** Both options provide the same payment experience, but they differ in how payment is initiated. #### **Table Placard QR Code** - Permanently displayed on the table - Guest initiates payment whenever they are ready - Supports split payment by item - Does not require a server to present the check #### **Check/Bill QR Code** - Printed directly on the guest check - Guest scans after receiving the bill - Does not support guest-initiated split payments - The server must split the check before printing it Both options support: - Loyalty rewards - Gift cards - Promo codes - Tip selection - Apple Pay - Google Pay - Credit card payments --- #### **When is Mobile Pay & Review coming to SpotOn Express?** Mobile Pay & Review is currently available only on SpotOn Restaurant POS (RPOS). There is no announced timeline for SpotOn Express at this time. --- #### **Who is a good fit for Mobile Pay & Review?** Mobile Pay & Review is ideal for Full Service Restaurants looking to: - Increase guest reviews - Collect guest contact information for future marketing - Reduce wait times at the end of the meal - Eliminate the traditional "check dance" - Allow guests to pay and leave at their convenience - Improve table turn times --- #### **What products are required?** The only requirement is SpotOn Restaurant POS (RPOS). **SpotOn Order is not required.** --- #### **How does a client get started?** **For Table Placards** 1. Add the DealHub SKU: - **Mobile Pay and Review Placard** 2. The SpotOn Implementation Team will order and ship custom acrylic placards. 3. Placards typically arrive within 7–10 business days after all required information is received. The client must provide: - Number of tables requiring placards - Finalized table map (recommended) - High-resolution logo (PNG or vector format) - Preferred brand color --- #### **Can guests add items to the check?** No. Mobile Pay & Review is a payment-only experience. Guests cannot add, remove, or modify items on a check through the QR payment flow. --- #### **Is there chargeback protection?** No. Mobile Pay & Review transactions do not currently include chargeback protection. However, approximately 80% of QR payments are completed using Apple Pay or Google Pay, which generally experience fewer chargebacks than manually entered credit cards. --- #### **How can restaurants prevent walkouts?** **Receipt Notification** Restaurants can configure a receipt to automatically print whenever a guest pays using Mobile Pay & Review. The receipt displays: **"Fully Paid via QR"** along with payment details and table information. **POS Close-Out** When payment is completed: - The order is marked as paid - The order closes automatically - If using Reserve, the table status updates to Paid and appears green on the floor map --- #### **Can a table split the check?** Yes, depending on the payment entry point. #### **Table Placard QR Code** Guests can split payment by item directly from their mobile device. #### **Check/Bill QR Code** Guests cannot split payment through the QR code. The server must split the check before printing and presenting it. #### **Not Supported** - Splitting by percentage - Splitting by custom dollar amount --- #### **Are transactions card-not-present?** Yes. Mobile Pay & Review transactions are processed as card-not-present transactions. Supported payment methods include: - Apple Pay - Google Pay - Manual credit card entry For Apple Pay and Google Pay transactions, guest information such as name, phone number, and email address may be collected. Cash payments are not supported through QR payment and must be completed directly with a server. --- #### **Can guests add a tip?** Yes. The default tip options are: - 15% - 20% - 25% - No Tip - Custom Amount Restaurants can modify the default tip settings. --- #### **Can guests use loyalty rewards?** Yes. Guests can: - Sign in to their loyalty account - Redeem available rewards - Apply gift cards - Enter promo codes --- #### **Is there a fee to use Mobile Pay & Review?** **Check/Bill QR Code** No additional fee. The QR code printed on guest checks is included with SpotOn Restaurant POS. **Table Placard QR Code** Yes. The cost is: **$5 per table placard** The total cost depends on the number of tables requiring placards. There is no recurring software subscription fee beyond the restaurant's RPOS subscription. --- #### **Can a client create their own placards?** Yes. Clients can download their table QR codes and create their own signage or placards. **Downloading Table QR Codes** 1. Open Theme Portal. 2. Click **Edit Theme**. 3. Select **Pay at Table QR Codes** from the top dropdown menu. 4. Select: - All Tables, or - Specific Tables 5. Click **Download**. A ZIP file containing individual QR code images for each table will be downloaded. The restaurant can then print and display the QR codes using their preferred signage solution. --- #### **What is Mobile Pay & Review?** Mobile Pay & Review is SpotOn's QR-based payment solution for Full Service Restaurants that allows guests to pay directly from their mobile device and leave a review without waiting for a server to close the check. The solution supports two entry points that use the same payment technology: **Table Placard QR Code** A table-specific QR code displayed on a branded acrylic placard. Guests can scan and pay at any point during their dining experience. **Check/Bill QR Code** A QR code printed at the bottom of the guest check. Guests scan the code after receiving their bill from the server. Both options support: - Apple Pay - Google Pay - Manual credit card entry - Loyalty rewards - Gift cards - Promo codes - Tip selection Guests cannot add or modify items on the check through either option. --- #### **What's the difference between the Table Placard and the Check QR Code?** Both options provide the same payment experience, but they differ in how payment is initiated. **Table Placard QR Code** - Permanently displayed on the table - Guest initiates payment whenever they are ready - Supports split payment by item - Does not require a server to present the check **Check/Bill QR Code** - Printed directly on the guest check - Guest scans after receiving the bill - Does not support guest-initiated split payments - The server must split the check before printing it Both options support: - Loyalty rewards - Gift cards - Promo codes - Tip selection - Apple Pay - Google Pay - Credit card payments --- #### **When is Mobile Pay & Review coming to SpotOn Express?** Mobile Pay & Review is currently available only on SpotOn Restaurant POS (RPOS). There is no announced timeline for SpotOn Express at this time. --- #### **Who is a good fit for Mobile Pay & Review?** Mobile Pay & Review is ideal for Full Service Restaurants looking to: - Increase guest reviews - Collect guest contact information for future marketing - Reduce wait times at the end of the meal - Eliminate the traditional "check dance" - Allow guests to pay and leave at their convenience - Improve table turn times --- #### **What products are required?** The only requirement is SpotOn Restaurant POS (RPOS). **SpotOn Order is not required.** --- #### **How does a client get started?** ### For Table Placards 1. Add the DealHub SKU: - **Mobile Pay and Review Placard** 2. The SpotOn Implementation Team will order and ship custom acrylic placards. 3. Placards typically arrive within 7–10 business days after all required information is received. The client must provide: - Number of tables requiring placards - Finalized table map (recommended) - High-resolution logo (PNG or vector format) - Preferred brand color --- #### **Can guests add items to the check?** No. Mobile Pay & Review is a payment-only experience. Guests cannot add, remove, or modify items on a check through the QR payment flow. --- #### **Is there chargeback protection?** No. Mobile Pay & Review transactions do not currently include chargeback protection. However, approximately 80% of QR payments are completed using Apple Pay or Google Pay, which generally experience fewer chargebacks than manually entered credit cards. --- #### **How can restaurants prevent walkouts?** **Receipt Notification** Restaurants can configure a receipt to automatically print whenever a guest pays using Mobile Pay & Review. The receipt displays: **"Fully Paid via QR"** along with payment details and table information. **POS Close-Out** When payment is completed: - The order is marked as paid - The order closes automatically - If using Reserve, the table status updates to Paid and appears green on the floor map --- #### **Can a table split the check?** Yes, depending on the payment entry point. **Table Placard QR Code** Guests can split payment by item directly from their mobile device. **Check/Bill QR Code** Guests cannot split payment through the QR code. The server must split the check before printing and presenting it. **Not Supported** - Splitting by percentage - Splitting by custom dollar amount --- #### **Are transactions card-not-present?** Yes. Mobile Pay & Review transactions are processed as card-not-present transactions. Supported payment methods include: - Apple Pay - Google Pay - Manual credit card entry For Apple Pay and Google Pay transactions, guest information such as name, phone number, and email address may be collected. Cash payments are not supported through QR payment and must be completed directly with a server. --- #### **Can guests add a tip?** Yes. The default tip options are: - 15% - 20% - 25% - No Tip - Custom Amount Restaurants can modify the default tip settings. --- #### **Can guests use loyalty rewards?** Yes. Guests can: - Sign in to their loyalty account - Redeem available rewards - Apply gift cards - Enter promo codes --- #### **Is there a fee to use Mobile Pay & Review?** **Check/Bill QR Code** No additional fee. The QR code printed on guest checks is included with SpotOn Restaurant POS. **Table Placard QR Code** Yes. The cost is: **$5 per table placard** The total cost depends on the number of tables requiring placards. There is no recurring software subscription fee beyond the restaurant's RPOS subscription. --- #### **Can a client create their own placards?** Yes. Clients can download their table QR codes and create their own signage or placards. **Downloading Table QR Codes** 1. Open Theme Portal. 2. Click **Edit Theme**. 3. Select **Pay at Table QR Codes** from the top dropdown menu. 4. Select: - All Tables, or - Specific Tables 5. Click **Download**. A ZIP file containing individual QR code images for each table will be downloaded. The restaurant can then print and display the QR codes using their preferred signage solution.