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title: "Auto Login | SpotOn Express"
canonical: "https://help.spoton.com/space/SK/5217681429/Auto%20Login%20%7C%20SpotOn%20Express"
format: markdown
---
## Overview

**Auto Login** lets your SpotOn Express Point of Sale (POS) and Kitchen Display Screens (KDS) sign in automatically — no username or password required. Once you set up your devices the first time, they will continue to sign in automatically. In most instances, this feature is completely invisible: your POS and KDS will simply be ready to use.

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**Quick Links **

> Macro (toc)

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## How It Works

1. When the POS or KDS app launches on your device for the first time, it signs in automatically — no credentials (username and password) needed.
2. Staff arrive directly at the employee PIN code screen and can use their PIN to access the system.
3. Your devices stay signed in; staff never need to enter an email or password to use the POS or KDS.

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## What Staff Will See

- In day-to-day use, staff won't notice the feature — the POS and KDS sign in automatically and open to the PIN code screen.
- The settings icon in the top-left corner of the POS will show a **Refresh** option when tapped. The logout option will only return to the PIN screen. This is intentional: your devices are designed to stay signed in.
- If a manager needs to switch login accounts or troubleshoot access or the device at any point, they can long-press the settings icon, enter a manager PIN, and choose from three options: **Auto Login** (default), **Cached Login**, or **Login Manually**. Employee PINs will not be able to access this screen.

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## Frequently Asked Questions

**How do we get Auto Login enabled for our location?**  
Auto Login is enabled by SpotOn for all new device installations. SpotOn has also gradually rolled this out to all existing Express POS and KDS devices in 2026. No action is required on your end. 

**We had Auto Login working, but now staff are seeing a login prompt — what happened?**  
This can happen if the device's setup was changed (for example, after an app reinstall). Have a manager long-press the settings icon, enter a manager PIN, and tap **Auto Login** to restore automatic sign-in. 

> ⚠️ If that doesn't work, contact **SpotOn Support** at **1-877-814-4102**, available 24/7.

**Can staff log out of the POS?**  
No. There is no standard logout option — this is intentional to keep devices signed in. Staff can still return to the PIN code screen by tapping on **Logout** from the POS settings menu icon (top left). A manager can access login options by long-pressing the settings icon and entering a manager PIN when needed.

**Can two different accounts use Auto Login on the same device?**  
No, each device supports Auto Login for one account at a time. 

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## Troubleshooting

- If Auto Login stops working, you will still have the ability to use either the **cached login** (button at the top that displays the email address associated with the last login) or manually type in the username (email) and password you use to access the Dashboard.

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## Related Articles

- [Login & Time Clock | SpotOn Express (FOH)](https://help.spoton.com/space/SK/3644358718/Login+&+Time+Clock+%7C+SpotOn+Express+(FOH))