---
title: "Scheduled Pickup Orders via GoTo Place App | SpotOn Restaurant (RPOS)"
canonical: "https://help.spoton.com/space/SK/5143461959/Scheduled%20Pickup%20Orders%20via%20GoTo%20Place%20App%20%7C%20SpotOn%20Restaurant%20(RPOS)"
format: markdown
---
## **Overview**

The GoTo Place app now supports **scheduled pickup orders** for SpotOn Order (RPOS). Customers can place orders for a future date and time instead of only ASAP, giving you more flexibility to manage incoming orders and plan ahead  
With this update, you can capture more pre-orders throughout the day (morning, lunch, and after work), reduce kitchen bottlenecks with better order pacing, and deliver a consistent ordering experience across both the GoTo app and online ordering (web).

This feature is designed for RPOS merchants using SpotOn Order who accept pickup orders through the GoTo Place app and want to support advance ordering for their customers.  


> ⚠️ <span style="color: #bf2600">**Note:**</span><span style="color: #bf2600"> For an RPOS merchant, configure the Online Ordering Pickup Schedule in both </span><span style="color: #bf2600">**Dashboard → Settings → Account Settings → Business Hours**</span><span style="color: #bf2600"> and </span><span style="color: #bf2600">**RPOS Back Office → Locations → Dine Loyal / SpotOn Order → Schedule**</span><span style="color: #bf2600">. Updating only one location does not complete the configuration.</span>

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## **Step-by-Step Instructions (GoTo App)**


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## **FAQs**

**Can customers still place ASAP orders?**  
Yes. Customers can choose ASAP or schedule a future pickup time.

**Can customers change the pickup time after adding items?**  
Yes. They can edit the scheduled time from the cart using the pencil icon.

**How do customers confirm their order?**  
They will receive an on-screen confirmation and an email receipt with details.

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## **Tips**

- **Scheduled option not visible?**  
Ensure pickup ordering is enabled and the restaurant is open or has future availability
- **Customer selected wrong time?**  
They can edit it before checkout from the cart
- **Order confirmation not received?**  
Ask the customer to check their email (including spam/junk folder)

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## **Related Articles**

- [How to Download the App | GoTo Place](https://help.spoton.com/space/SK/4026630242)
- [How to Search for a Local Restaurant | GoTo Place](https://help.spoton.com/space/SK/4027154511)
- [How to Place an Order | GoTo Place](https://help.spoton.com/space/SK/4026892425)
- [How to Navigate the Toolbar | GoTo Place](https://help.spoton.com/space/SK/4026925098)