--- title: "Special Instructions for Online Orders | SpotOn Express" canonical: "https://help.spoton.com/space/SK/5062951027/Special%20Instructions%20for%20Online%20Orders%20%7C%20SpotOn%20Express" format: markdown --- ## Overview Special Instructions allow your guests to add notes or requests when ordering online such as allergy details, preferences, or customizations. These instructions appear directly on the item in the order, helping ensure accuracy and better guest satisfaction. > ℹ️ This feature can be turned on or off at any time from your Dashboard. **Quick Links:** > Macro (toc) --- ## **Step-by-Step Instructions** > ⚠️ **Note:** Special Instructions can only be enabled or disabled for your entire online menu. This setting cannot be configured per item. --- --- --- ## FAQs **What can guests use Special Instructions for?** Guests typically use this field for: - Allergy information (e.g., “Peanut allergy”) - Ingredient preferences (e.g., “No cheese”) - Simple customization requests --- **Can I enable Special Instructions for only certain items?** No. This setting applies to your entire online menu and cannot be configured at the item level. --- **Do Special Instructions always print on tickets?** Yes. Special Instructions will always print on the order chit and are labeled with **“Note:”** so your kitchen staff can easily identify them. --- **Can I turn this feature off?** Yes. You can disable Special Instructions at any time from: **Dashboard → Online Ordering → Advanced Settings** --- ## Tips - If Special Instructions are not appearing, confirm the setting is enabled in **Advanced Settings** - This is a free-text field, so guests can enter any type of note - For more controlled customization, use **modifiers** instead of relying on Special Instructions --- ## Related Articles - [Set Up Online Ordering.](https://help.spoton.com/space/SK/4784259073/Set+Up+Online+Ordering+Right+from+Your+Dashboard+Express) - [AI Menu Editor](https://help.spoton.com/space/SK/4290904065/AI+Menu+Editor+%7C+Dashboard+%7C+SpotOn+Express) - [Google x SpotOn Online Ordering](https://help.spoton.com/space/SK/4384489480/Google+x+SpotOn+Online+Ordering+%7C+SpotOn+Express) - [Business Hours](https://help.spoton.com/space/SK/3213821873/Account+&+Settings+%7C+Dashboard+%7C+SpotOn+Express#Business-Hours)