--- title: "Kitchen Performance Report for Fresh KDS | Dashboard | SpotOn Restaurant" canonical: "https://help.spoton.com/space/SK/5037785135/Kitchen%20Performance%20Report%20for%20Fresh%20KDS%20%7C%20Dashboard%20%7C%20SpotOn%20Restaurant" format: markdown --- ## Overview FreshKDS users can now access Fresh-powered kitchen performance metrics directly within the SpotOn Dashboard. These embedded insights make it easy to monitor efficiency and identify opportunities to streamline kitchen operations and improve service speed. ![image-20260402-235127.png](media://694417f9-9b1f-491c-b245-41def9229259) > ⚠️ **Known Limitation:** > ⚠️ Currently, the Kitchen report in the SpotOn Dashboard is view-only. It is not a full Fresh KDS management suite. Edits to settings or workflows must be made in the Fresh KDS Dashboard. --- **Quick Links ** > Macro (toc) --- ## How to Access the Fresh KDS Kitchen Performance Report in Dashboard --- ## Export Fresh KDS Kitchen Performance Report Direct exports are limited. In **KDS Order Details**, clicking "Download" does not start a download, and clicking "Click here" when the download doesn't start also does not generate one. Workaround: right-click "Click here" and open it in a new tab — the file will download. From the **KDS Order Details:** - Mac: Click the **Export Icon (****)** > **Download** > select file type (PDF, CSV, XLSX) > **Download** > right-click "**Click here**" > select **Open link in new tab** > the file will download - Windows: Click the **Export Icon (****)** > **Download** > select file type (PDF, CSV, XLSX) > **Download** > right-click "**Click here**" > select **Open link in new tab** > the file will download --- ## > Macro (anchor) Kitchen Performance Report - Featured Metrics > ℹ️ **Key terms: ** > ℹ️ > ℹ️ **Median** – unlike an average, the median is the exact middle value in an ordered dataset, representing the 50th percentile. > ℹ️ > ℹ️ **KPI** – Key Performance Indicators (KPIs) are the critical (key) quantifiable indicators of progress toward an intended result. > ℹ️ For orders with quoted pickup times, the objective is to complete them as close to the promised time rather than as fast as possible. > ℹ️ > ℹ️ For example, if 10 online orders exist, with 5 bumped 10 minutes before pickup and 5 bumped 5 minutes before, this KPI would be -7.5 minutes, indicating the median online order was ready 7.5 minutes before the quoted customer time. ### **Calendar Heat Maps – In-Store POS Median Bump Speed & Online Median Difference from Pickup** Visualizes the same metrics as above in a calendar heat map to identify if certain weekdays perform better or worse. Use the calendar’s features to change the month, hover over specific dates to see the median, and download reports via the three-dot menu at the top right. ![image-20260403-053405.png](media://dd52880c-4969-48f2-9639-6b4c1717398e) --- ## Frequently Asked Questions (FAQ) **Why are we embedding Fresh-powered analytics inside SpotOn?** To reduce context switching and improve daily operations. This supports workflow efficiency and creates a more unified SPotOn experience.   **Is the Kitchen report in Dashboard replacing the standalone Fresh KDS portal?** No. The embedded dashboard is a read-only view of key kitchen performance metrics. Full configuration and management of Fresh KDS still lives in their standalone portal. **Is the Kitchen report in Dashboard view-only?** Yes. It is not a full Fresh KDS management suite. Edits to settings or workflows must be made in the Fresh KDS Dashboard. **Who can access the Kitchen report in Dashboard?** Access follows the existing SpotOn Dashboard permissions for Express and WorldPay Restaurant accounts that are actively using Fresh KDS. **How do I find the Kitchen report in the Dashboard?** Access the report by navigating to **Reports > Kitchen** in the [SpotOn Dashboard](http://url9169.spoton.com/ls/click?upn=u001.EkLGBfWpxGwdbXa5ZEdCPzm-2FhXyzJpFyxPWI4bWkuLqvLl9TETep-2Bk46G1N9Q8kx-ZOh_Tn8IS281I5MkS9-2FaElipxRdLvXJBIE9oYK28VyadJpWnpJBWCgcN8-2FQIK8NAKqMAs-2Ft0296cG2TxAJD120Rp9DdGQNmEBjXcyJNS-2FgPaAetUnv4zPsa3v0DkUJ4M3YMCMkRxm33OuzUTtuitSiplOMcYDAPDB7SOXk4RL5LxWT-2FRRGPq8nPjWOUfqmfpi9S38aVA-2BXJy97h-2FW-2FUilhjaOQ-3D-3D). **Does the Fresh-powered Kitchen report require a new login?** No. Authentication is handled through the SpotOn Dashboard — no separate Fresh KDS login required to view embedded metrics. **Is there any additional cost?** No. The Kitchen Performance report is included at no additional cost for SPotOn clients using Fresh KDS. **Will data match the standalone Fresh KDS dashboard?** Yes. The embedded experience surfaces the same data. However, layout and available views may differ. **What are the current limitations of the Kitchen report in Dashboard?** - View-only report - Limited ability to change layout or rearrange widgets - No custom color themes or branding options - Not a full Fresh KDS management suite **Who should I contact if I experience issues with the Kitchen report data or analytics?** If you can access the Fresh KDS embedded report in the dashboard but encounter issues with the report, contact [Fresh KDS support](https://www.fresh.technology/kds/support) (24/7) for troubleshooting and assistance. **Who should I contact if the Kitchen tab is not visible in the Reports section of the SpotOn Dashboard?** If you are an active Fresh KDS user, it should be available. Please contact SpotOn Support by phone at (877) 814-4102 or email [Support@Spoton.com](mailto:Support@Spoton.com) for 24/7 assistance. **Who should I contact if the Kitchen Tab is visible under Reporting in the Spoton Dashboard, but the page can’t load? ** Please contact SpotOn Support by phone at (877) 814-4102 or email [Support@Spoton.com](mailto:Support@Spoton.com) for 24/7 assistance. ---