---
title: "How to Submit Legal Requests for Customer Information"
canonical: "https://help.spoton.com/space/SK/4673863715/How%20to%20Submit%20Legal%20Requests%20for%20Customer%20Information"
format: markdown
---
SpotOn is committed to protecting the privacy and security of our customers. We disclose non-public customer information **only** in response to valid legal requests, in accordance with applicable law and our [Privacy Policy](https://www.spoton.com/legal/merchant-privacy/).

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## When SpotOn Will Disclose Customer Information

SpotOn will disclose customer information **only** when presented with a valid legal request, such as:

- A subpoena
- A court order
- A search warrant

**Important notes:**

- We provide **only** the information specifically requested.
- Disclosure is limited to information we are reasonably able to locate and retrieve.
- Requests that are overly broad, incomplete, or vague **cannot be processed**.

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## Who Can Submit a Legal Request

Only **government and law enforcement agencies** may submit requests for customer information as part of official investigations or legal proceedings.

SpotOn does **not** respond to requests from:

- Private individuals
- Businesses
- Attorneys acting without valid legal process

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## How to Submit a Legal Request

Authorized agencies may submit official legal requests using one of the methods below.

### Email (Preferred – Faster Processing)

📧 **[subpoenarequest@spoton.com](mailto:subpoenarequest@spoton.com)**

### Physical Mail

📬 **SpotOn, Inc.**  
100 California Street, 9th Floor  
San Francisco, CA 94111

> **Note:** Requests submitted via email are processed more quickly. Mailed requests may experience delays.

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## Required Information

All legal requests must include the following:

- Agency name
- Official agency email address
- Agent name and badge number or ID
- Agent phone number (including extension, if applicable)
- Verifiable physical return address
- Case reference number or other identifying information
- Authorized signature

> Requests missing any required information may be delayed or rejected.

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## Processing Notes & Fees

Acceptance of legal requests through the channels listed above is provided for convenience only and does **not** waive any legal objections, including jurisdiction or service-of-process requirements.

Processing may be subject to additional fees, including:

- Copying costs
- Mailing costs
- Processing fee of **$25 per hour**

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## Response Timeline

For properly formatted and signed legal requests, the typical response time is **approximately 10 days**.

Response times may vary based on:

- Request complexity
- Scope of information requested
- Applicable legal requirements