---
title: "Order Management on the KDS | SpotOn Express"
canonical: "https://help.spoton.com/space/SK/4341727233/Order%20Management%20on%20the%20KDS%20%7C%20SpotOn%20Express"
format: markdown
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**Quick Links**
> Macro (toc)
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# Order Cards
When an order is fired to the kitchen, a corresponding **Order Card** also referred to as a “**Chit,**” or “**Ticket**,” is displayed on the Kitchen Display Screen (KDS). Kitchen staff reference these cards to understand which items they need to prepare, the current status of the order, and how long it’s taking to prepare the order.
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### Order Type
> ℹ️ - SpotOn Express **Order Types** indicate how an order will be fulfilled. Each order is assigned 1 of 3 order types: **Dine in, To go, **or **Delivery**.
> ℹ️ - On the KDS, the order type is displayed at the top left of each order card.
> ℹ️ - Users can also quickly identify the order type based on the header color.
| **Order Type** | **Display** |
| --- | --- |
| - **Dine In ** |  |
| - **To Go** |  |
| - **Delivery** |  |
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### Order Status
| **Action** | **Display** |
| --- | --- |
| - As kitchen staff prepares an order, after the 1st item is bumped, the ticket (Order Status) transitions to ‘**In progress**’.
- Once the ticket is completed, it transitions to ‘**Completed**’.
- The current status of a ticket is displayed at the top-right corner of the card. |  |
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### **Track Timing of ‘Completed’ Orders**
| **Action ** | **Display ** |
| --- | --- |
| - Once a ticket is completed, it transitions to ‘**Completed**’ order status, displayed at the top-right corner of the card.
- Navigate to the **Completed** tab > and easily **identify the time it took for each ticket to be completed**.
💡 The timer stops as soon as the ticket transitions to ‘complete’, making it easy to accurately track how long it takes to fulfill each order. | 
 |
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### Bumping Items
| **Action** | **Display** |
| --- | --- |
| - Tap an item to ‘**bump**’ it, marking it as completed.
- Tap it again to ‘**unbump**’ the item, marking it as pending. |  |
### Bumping Tickets
| **Action** | **Display** |
| --- | --- |
| To bump a ticket, users can:
- **Bump all items on the ticket**
> ℹ️ **On Expo KDS**, bumping all items will not automatically bump the ticket - tickets must be **manually bumped** on Expo using 1 of the 2 methods below:
- Tap the **Complete** button
- Double-tap anywhere in the **header area ** |  |
### Multi-KDS Bumping
| |
| --- |
| #### ***For Clients with No Routing Groups*** |
| **Action** | **Behavior ** |
| - Bumping an item: | Bumps item on screen / tem completed (checked) |
| - Bumping a ticket: | Bumps ticket, and completes (checks) any remaining pending items |
| - Bumping the last item on a ticket: | Bumps item & ticket |
| - Reopening an item on a completed ticket: | Unchecks the item and reopens the ticket |
| - Reopening a ticket: | Reopens the ticket, and items are unchecked |
| |
| --- |
| #### ***For Clients with 1+ Routing Groups - Expo Bumping Behavior*** |
| **Expo Action** | **Expo Behavior (same screen)** | **Prep Station Behavior (other screen)** |
| - Bumping an item: | Item completed (checked) | Item completed (checked) |
| - Bumping a ticket: | Bumps ticket, but doesn’t complete any remaining pending items | No impact |
| - Bumping the last item on a ticket: | Bumps item, but ticket remains open | Bumps item & ticket |
| - Reopening an item on a completed ticket: | Unchecks the item, but the ticket remains completed | Unchecks the item and reopens the ticket |
| - Reopening a ticket: | Reopens ticket, but items remain completed | No impact |
| |
| --- |
| #### ***For Clients with 1+ Routing Groups - Prep Stations KDS Bumping Behavior*** |
| **Prep Station Action** | **Expo Behavior (other screen)** | **Prep Station Behavior (same screen)** | **Other Prep Station Behavior (other screen)** |
| - Bumping an item: | Item completed (checked) | Item completed (checked) | Item completed (checked) |
| - Bumping a ticket: | Bumps ticket, but doesn’t complete any remaining pending items | Bumps items & ticket | Bumps items & ticket |
| - Bumping the last item on a ticket: | Bumps item, but ticket remains open | Bumps item & ticket | Bumps item & ticket |
| - Reopening an item on a completed ticket: | Unchecks the item, but the ticket remains completed | Unchecks the item and reopens the ticket | Unchecks the item and reopens the ticket |
| - Reopening a ticket: | Reopens ticket, but items remain completed | Reopens ticket, and items unchecked | Reopens the ticket, and items are unchecked |
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### See All Items View
| **Action ** | **Display ** |
| --- | --- |
| When a ticket has more items than can be displayed in 2 columns, users can:
- Tap the ‘**See all items**’ button to expand the ticket and view all the items on that order. | 
 |
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### Reopening Completed Orders
After a ticket has been bumped to ‘Completed’, occasionally kitchen staff will need to reopen that ticket (if accidentally bumped, or if items were missed).
| **Action ** | **Display ** |
| --- | --- |
| To reopen a completed ticket:
- Go to the **Completed** tab
- Find the relevant ticket
- Tap the **Reopen **button | 
 |
| - Tap **Reopen** on the confirmation dialogue to reopen the ticket
- This will bump the ticket back to the Open Orders tab |  |
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### Prep Time Alerts
Prep time alerts allow kitchen staff to quickly identify aging orders. These alerts are displayed as prep time background colors
> ⚠️ **NOTE:** Currently, prep time alert settings are managed by SpotOn Support. To update prep time alert settings, please call us at (877) 814-4102 or email us at [support@spoton.com](mailto:support@spoton.com).
| **Action** | **Display ** |
| --- | --- |
| - The ‘**warning**’ alert is displayed as a yellow background behind the prep time.
- By default, the warning alert is displayed after 5 minutes. |  |
| - The ‘**critical**’ alert is displayed as a red background behind the prep time.
- By default, the warning alert is displayed after 10 minutes. |  |
### Order Auto-Completion – Optional
Default order settings ensure that KDS tickets only move from the Pending tab to the Completed tab when a user bumps them.
An Auto-Completion option can be enabled **upon request**. For example, if an order is sent to the kitchen but remains incomplete after 45 minutes, the system will automatically mark the order as completed.
For accounts with the Auto-Completion feature enabled, orders that have been auto-completed can be reopened if needed; see '[Reopening Completed Orders](https://spotonteam.atlassian.net/wiki/spaces/SK/pages/4341727233/Order+Management+on+the+KDS+SpotOn+Express#Reopening-Completed-Orders)' for details.
> ⚠️ **NOTE:** Currently, auto-completion settings can be added or updated by the SpotOn team. To request changes, please call: (877) 814-4102 or Email: [Support@Spoton.com](mailto:Support@Spoton.com).
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### Item Level Voids & Refunds
After an order has been fired to the kitchen, items from that order may be voided or refunded from the POS.
| **Action ** | **Display ** |
| --- | --- |
| - **Void the item or refund the item from the POS** by following the steps in this article: **[Void an Item | SpotOn Express (FOH)](https://help.spoton.com/space/SK/3949461597/Void+an+Item+%7C+SpotOn+Express+(FOH))**
- Once completed, voided items will appear in red as voided, and refunded items will appear crossed out on the KDS |  |
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### Split & Combine Checks reflect on Checks reflect on KDS Tickets
When checks are split or combined at the Point of Sale (POS), the KDS automatically updates to reflect the changes made. This ensures the kitchen always works from the most accurate version of the order.
#### Combined Checks
| **Action** | **Display** |
| --- | --- |
| - If multiple checks are combined on the POS (see how to combine checks [here](https://help.spoton.com/space/SK/4330749953/How+to+Combine+a+Check+on+SpotOn+Express+%7C+SpotOn+Express+(FOH))), the related kitchen tickets will merge into one single ticket on the Express KDS
- All items from the original tickets will appear together on a new merged ticket
> ℹ️ On the newly combined KDS ticket, the time resets to 00:00.
> ℹ️
> ℹ️ The example image shows that the new ticket does not reflect the over 7 minutes that elapsed while the items were on separate checks. | 
 |
#### Split Checks
When a check is split on the Point of Sale (POS), the kitchen ticket will be divided into separate tickets on the Express KDS.
| **Action** | **Display** |
| --- | --- |
| - Items are reopened as new tickets on the KDS based on how the check is split at the POS (See how to split checks [here](https://help.spoton.com/space/SK/4292608001/How+to+Split+a+Check+on+SpotOn+Express+%7C+SpotOn+Express+(FOH)))
- Each new KDS ticket receives its own status
- Any items that were already completed on the original KDS ticket will remain completed on the new split ticket
> ℹ️ For each new, separate KDS ticket created, the time will reset to 00:00. | 
 |
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## Frequently Asked Questions
**Does Express KDS support sound notifications for orders?**
No. We recommend exploring [Fresh KDS Integration](https://help.spoton.com/space/SK/4840128513/Fresh+KDS+%7C+SpotOn+Express+Integrations) for premium features like audio alerts (noise alerts) for new orders.
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