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title: "Marking Online Orders Ready for Pickup | SpotOn Express (FOH)"
canonical: "https://help.spoton.com/space/SK/4295032833/Marking%20Online%20Orders%20Ready%20for%20Pickup%20%7C%20SpotOn%20Express%20(FOH)"
format: markdown
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**Overview**
Merchants can now streamline takeout operations and enhance communication with guests and couriers by marking online orders as **Ready** directly from the RPOS or Express POS.
For supported online ordering services—such as DoorDash, Uber Eats, and SpotOn Order (including orders placed through the GoTo Place app)—this action will automatically send notifications to guests and couriers, letting them know their order is ready for pickup. For GoTo Place orders, guests receive a push notification they can tap to jump straight back to their order confirmation screen. Staff can also monitor and manage online order fulfillment status in real time from the POS.
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**How It Works**
When an online order is placed through a supported service, it appears in your POS under **All Orders** > **Online Ordering**. Once the order is prepared, staff can mark it as **Ready**. This updates the order status in the POS and triggers a pickup notification for guests and couriers (if supported by the delivery service). For orders placed through the GoTo Place app, this also sends the guest a push notification directly to their phone.
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# Steps to Mark an Online Order as Ready
| | |
| --- | --- |
| **Action** | **Display** |
| 1. From your POS, navigate to **All Orders**, then select the **Online Ordering** tab. Locate the order you want to mark as ready. | 
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| 2. Tap on the order to open its details page. |  |
| 3. Select **Mark as Ready**.
> 📝 A message will appear indicating it may take 15–30 seconds for the POS to update. | 
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| 4. Once updated, the order will display as **Ready**. If the delivery service is integrated (e.g., DoorDash) or the guest ordered through GoTo Place, the guest (and courier, where applicable) will be notified automatically. |  |
> ✅ ## Tips
> ✅
> ✅ - Always verify the order contents before marking it as ready.
> ✅ - Avoid marking orders as ready too early to prevent couriers from arriving before the order is complete.
> ✅ - For GoTo Place orders, let guests know they'll get a push notification when their order's ready — tapping it takes them right back to their order confirmation screen.