---
title: "Manage Online Ordering | SpotOn Express"
canonical: "https://help.spoton.com/space/SK/4263542786/Manage%20Online%20Ordering%20%7C%20SpotOn%20Express"
format: markdown
---
# Overview

Manage SpotOn Express **Online Ordering** settings from the SpotOn Dashboard. Control how customers view, access, and place orders, and update your menu, branding, business hours, delivery settings, and advanced features all in one place.  


> ℹ️ **Looking to get started?**  
> ℹ️ If you have not set up Online Ordering yet, see **[Set Up Online Ordering](https://help.spoton.com/space/SK/4784259073/Set+Up+Online+Ordering+Right+from+Your+Dashboard+Express)**.

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**Quick Links**

> Macro (toc)

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### **Send a Test Order from Settings**

Sending a test order is useful after updating hardware or when running into issues.

1. From the SpotOn Dashboard, go to **Online Ordering > Order Routing > Send test order**
  - *Alternatively, from ****Online Ordering****, select the “****Send test order****” quick action chip*
2. A status result will prompt: Test order sent, or Test order failed
3. **Confirm** the result on the positive prompt "Did you receive a test order?":
  1. Yes, I’m good to go.
  2. No, nothing printed.
4. For a failure-state prompt: **Resend test print**.

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## **Advanced Online Ordering Settings**

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> ℹ️ **Tip:** If events are not appearing, confirm your Pixel or Tag Manager ID is configured and published.

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## **Frequently Asked Questions**

**How can I share my ordering link?**  
Go to **Online Ordering → Copy URL**, then share it.

**How do I set order lead time?**  
Update it in **Pickup Settings** and click Save.

**How do I update delivery settings?**  
Use **Delivery Settings** to enable delivery, set fees, and minimums.

**How do I update branding?**  
Go to **Branding** to update your logo, images, and colors.

**How do I set business hours?**  
Use **Business Hours**. Changes may take up to 30 seconds.

**Can I pause online ordering?**  
Yes. Use **Pause Ordering**.

**How long do updates take?**  
Most are instant. Business hours may take up to 30 seconds.

**Can I control delivery minimums?**  
Yes, in **Delivery Settings**.

**Can I disable Picked for You?**  
Yes, in **Advanced Settings**.

**Where can customers find my site?**

- Your shared link
- Google (if enabled)
- GoTo Place (if enabled)

**What if I want online ordering hours to differ from my business hours?**  
Online ordering hours automatically follow your configured business hours. If you need to temporarily stop customers from placing online orders (for example, the first hour of the day), use the **[Pause Online Ordering](https://help.spoton.com/space/SK/5616664590/Pause+Online+Ordering+%7C+SpotOn+Express)** feature from the POS or Dashboard.

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## **Tips**

- Preview your site after changes
- Wait 30 seconds if updates don’t appear
- Ensure branding colors meet accessibility standards
- Verify delivery fees and minimums
- Keep menu availability up to date

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## **Related Articles**

- <u>[Set Up Online Ordering Right from Your Dashboard | SpotOn Express](https://help.spoton.com/space/SK/4784259073/Set+Up+Online+Ordering+Right+from+Your+Dashboard+Express)</u>
- [Online Order Pacing | SpotOn Express](https://help.spoton.com/space/SK/4263542786/Manage+Online+Ordering+%7C+SpotOn+Express)
- [AI Menu Editor](https://help.spoton.com/space/SK/4290904065/AI+Menu+Editor+%7C+Dashboard+%7C+SpotOn+Express)
- [Google x SpotOn Online Ordering](https://help.spoton.com/space/SK/4384489480/Google+x+SpotOn+Online+Ordering+%7C+SpotOn+Express)
- <u>[Business Hours](https://help.spoton.com/space/SK/3213821873/Account+&+Settings+%7C+Dashboard+%7C+SpotOn+Express#Business-Hours)</u>