---
title: "SpotOn Dashboard Mobile App"
canonical: "https://help.spoton.com/space/SK/4183621633/SpotOn%20Dashboard%20Mobile%20App"
format: markdown
---
The **SpotOn Merchant Dashboard** mobile app makes it easy to keep up with your business wherever you are. With the same core features you use on the web Dashboard, you can quickly check in, take action, and stay on top of day‑to‑day tasks right from your phone.


### How do I log in?

Use the same email and password you use for the web Dashboard.

If you don’t remember your password, tap **Forgot password** on the login screen and follow the instructions.

### Is biometric login required?

No. Biometric login is **optional**. You can always sign in using your email and password instead.

### How do I stay signed in between sessions?

To stay signed in:

1. On the login screen, make sure **Keep me signed in** is selected.
2. Don’t manually log out of the app.
3. Don’t change your password.
4. Make sure your device isn’t clearing app data or sessions in the background (some battery or storage settings can do this automatically).

If any of the above happen, you may be asked to log in again.

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## **Troubleshooting**

### Biometrics aren’t working

If biometric login fails:

1. Tap **Cancel** (if shown).
2. Log in using your **email and password** instead.
3. After logging in, disable and then re‑enable biometric login from the app’s login screen.

If it still doesn’t work, try **reinstalling the app** and setting up biometrics again.

### I forgot my password

If you forgot your password:

1. Open the app.
2. Tap **Forgot password** on the login screen.
3. Follow the reset instructions sent to your email.
4. After resetting, log in with your new password and set up biometrics again if you’d like.

### Biometrics stopped working after I changed my password

Changing your password can invalidate your existing biometric session.

1. Log in with your **new password**.
2. Disable biometric login.
3. Re‑enable biometric login from the login screen.

If biometrics still don’t work, reinstall the app and then set up biometrics again.

### I changed to a new phone. Will biometrics still work?

No. Biometric login is tied to your device.

On your new phone:

1. Install the **SpotOn Merchant Dashboard** app from the **Apple App Store** or **Google Play Store**.
2. Log in with your email and password.
3. Enable biometric login on the new device if you’d like to use it.

### Do I need to uninstall and reinstall the app to get updates?

No, you usually don’t need to reinstall:

- If **auto‑updates** are **enabled**, the app will update automatically.
- If **auto‑updates** are **disabled**, you’ll need to manually update the app from the **Apple App Store** or **Google Play Store**.

There is currently **no in‑app prompt** reminding you to update.