---
title: "Getting Started with Dual Pricing at SpotOn"
canonical: "https://help.spoton.com/space/SK/4167336040/Getting%20Started%20with%20Dual%20Pricing%20at%20SpotOn"
format: markdown
---
**Contents**

> Macro (toc)

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# Overview

Utilizing Dual Pricing to offset your processing fees will require compatible hardware - please refer to the information below to continue with configuring Dual Pricing for your business. More information about Dual Pricing and its requirements can be viewed on the [Surcharging Overview](https://help.spoton.com/space/SK/4126277723/Surcharging+Overview) Knowledge Base page.


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# **Hardware Eligibility**

The following table outlines which SpotOn hardware is capable of supporting Dual Pricing.


## **SpotOn Devices**

|  |  |  |
| --- | --- | --- |
| **Device** | **Device Picture** | **Compatible with Dual Pricing?** |
| **Restaurant POS** | ![image-20250606-172201.png](media://b965c904-15b4-4de5-98f5-b33b18e2b10c) | **Yes** |
| **Express POS** | ![image-20250606-194557.png](media://0df30b04-0a1c-4c81-b51f-750863de8228) | **Yes** |
| **Payments Lite (A800)** | ![image-20250606-172428.png](media://52ab829b-a279-4891-a32f-df191bce98d7) | **Yes** |
| **PAX A920 (Retail App)** | ![image-20250606-171550.png](media://eb883856-4219-4f15-9eaa-201cd8e587d5) | **Yes** |


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# **Steps to Begin**

1. Contact SpotOn at <u>[RateChange@SpotOn.com](mailto:ratechange@spoton.com)</u> to begin the process at least 30 days before you plan to begin Dual Pricing
2. Your account will be reviewed to determine if it is eligible
  - If you have an existing program, the program will need to be removed entirely before Dual Pricing can be implemented
  - Accounts that are not eligible will receive a notice within 7 days
3. Once approved, you will receive a copy of the [signage](https://help.spoton.com/space/SK/3151626250/Fee+Assistance+Program+Signage) by email and a “start date”
  - [Signage](https://help.spoton.com/space/SK/3151626250/Fee+Assistance+Program+Signage) must be posted clearly around the business
4. On the “start date”, SpotOn will update your device to support the Dual Pricing feature
  - It will detect if cash is selected and apply the discount accordingly


## **I already have Dual Pricing but I want to make sure I am compliant.**

Please review our [checklist](https://spotonteam.atlassian.net/wiki/spaces/SK/pages/4163469387/Getting+Started+with+Surcharging+at+SpotOn#I-already-have-a-surcharge-but-I-want-to-make-sure-I-am-compliant.) to ensure your business meets the standards for compliance.


## **Have Questions?**

### Please contact us at <u>[ComplianceHelp@SpotOn.com](mailto:ComplianceHelp@SpotOn.com)</u> for questions related to any of the programs we offer to offset processing costs.