---
title: "Viewing Online Orders | SpotOn Express (FOH)"
canonical: "https://help.spoton.com/space/SK/4033511512/Viewing%20Online%20Orders%20%7C%20SpotOn%20Express%20(FOH)"
format: markdown
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# Overview

SpotOn Express clients with online ordering are able to view online order details directly from the Point of Sale (POS) Stations and Handhelds.

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**Quick Links**

> Macro (toc)

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# Key Features

- **Real-Time Order Visibility: **Access detailed online order information directly on your POS system.
- **Reduced Errors and Inadvertent Cancellations:** Prevent missed orders by addressing issues directly on the POS.
- **Improved Guest Satisfaction:** Stay aware of every order to ensure a better customer experience.

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# Known Limitations

- SpotOn Express POS Stations currently do not play an audible alert when an online order arrives. New orders appear visually in the **All Orders → Online Ordering** list and print a kitchen ticket if configured.
- This Online Ordering view from the POS is view-only; orders and receipts can not be printed.

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# View Online Orders

|  |  |
| --- | --- |
| **Action** | **Display** |
| 1. From the main screen of the POS, tap on the menu button in the upper-left corner of the screen | ![image-20250811-171153.png](media://fa52e137-b138-416c-a6f0-1ec234c0515d) |
| 2. Select **All Orders** | ![image-20250811-171215.png](media://65e68eb5-b4af-4c8a-a7b3-cf8cd9090dbc) |
| 3. Select **Online Ordering** | ![image-20250811-173141.png](media://d360a014-0170-4f84-ba22-0ea5ea9a633c) |
| 4. Select an order to view its details, including:<br>- Customer Name
- Order Time
- Order Type
- Order Origin (e.g. DoorDash, SpotOn Order)
- Items ordered with prices
- Discounts, Fees, Taxes, Tips | ![image-20250811-171314.png](media://1c2481d6-e1b9-47fe-8d55-175eecd6d88f)<br>![image-20250411-183709.png](media://dba29d0b-6240-40ea-897a-2ce91667e700) |


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# Cancel Online Orders

Online orders can be cancelled directly from the POS, which will inform the online ordering partner to cancel the order and refund the customer.

|  |  |
| --- | --- |
| **Action** | **Display** |
| 1. From the main screen of the POS, tap on the menu button in the top-left corner of the screen | ![image-20250811-171153.png](media://fa52e137-b138-416c-a6f0-1ec234c0515d) |
| 2. Select **All Orders** | ![image-20250811-171215.png](media://65e68eb5-b4af-4c8a-a7b3-cf8cd9090dbc) |
| 3. Select **Online Ordering** | ![image-20250811-173141.png](media://d360a014-0170-4f84-ba22-0ea5ea9a633c) |
| 4. Select an order to view its details | ![image-20250811-173316.png](media://7995774e-eb3d-4a4c-accc-3fa8c10f7285)<br>![image-20250411-183853.png](media://7e07df22-e5f9-41c8-ba1c-a38e51fcb80b) |
| 5. Above the order contents, select **CANCEL ORDER** | ![image-20250411-183905.png](media://6658a1f1-5ff7-440b-a7dc-815029b6cdd5) |
| 6. A confirmation prompt will appear. Select **Cancel order** | ![image-20250411-184033.png](media://5bc49295-1f9b-467e-aa12-f78597cc3922) |
| 7. A notification will appear at the bottom of the screen to indicate that the online ordering partner has been notified that the order has been cancelled. The online ordering partner is responsible for notifying the customer and processing a refund | ![image-20250411-184122.png](media://ff658b8b-e677-4d56-b1b1-c9b5a6fd18a1) |
| 8. After a few moments, the order’s status in the order list will display as **Cancelled** | ![image-20250811-173352.png](media://d437eb77-2642-4ef8-9a8b-873d8643bc25) |

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## Frequently Asked Questions 

**Can I reprint online order or third-party order checks from the POS?**  
No. The Online Order view in the POS is read-only. If you use an Express KDS, you can manually print order chits; see [Express KDS Search and Print Orders | SpotOn Express](https://help.spoton.com/space/SK/5616926815/Express+KDS+Search+and+Print+Orders+%7C+SpotOn+Express).