---
title: "My Team | Dashboard | SpotOn Express"
canonical: "https://help.spoton.com/space/SK/3838410774/My%20Team%20%7C%20Dashboard%20%7C%20SpotOn%20Express"
format: markdown
---
## **Overview**
The **My Team** page in the SpotOn Express Dashboard allows you to manage your staff in one place. From here, you can add new employees, edit employee information, manage access permissions, and activate or deactivate employees as needed. Keeping employee records up to date helps maintain accurate POS (Point of Sale) access and account security.
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**Quick Links:**
> Macro (toc)
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## Manage Employees
Employee information changes over time — a name change, a promotion, a wage increase. Here's how to edit an existing employee profile.
### **Edit Employee**
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### **Send Forgot Password Email **
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### **Delete Employee**
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### **Activate and Deactivate Employee**
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## **Frequently Asked Questions**
**Do employees need an email address?**
They may. Employees who use Scheduling get a personal dashboard. Otherwise, only **owners and managers** require an email address to access the Dashboard.
**What is the Employee PIN used for?**
The **PIN** lets employees log in to the front of house (FOH) from the **POS**.
**How do I assign an Employee PIN?**
This step is required when creating an employee in Dashboard. The system can generate a 4-digit PIN for the employee to clock in and access the POS, or you can set one manually. Ensure each PIN is unique; no two employees should share the same PIN. Employee PINs must be 4 to 6 digits.
**What happens if I deactivate an employee?**
The employee’s access to the system will be **temporarily disabled**, but their profile remains in your records.
**How do I resolve a forgotten password for Dashboard? **
Log in to the Dashboard and send the employee a **Forgot Password email**. If you are unable to access the Dashboard, get in touch with the **SpotOn Customer Support team** at **1-877-814-4102**, available 24/7.
**Can the PIN be left blank when creating employees?**
No. A PIN is required when creating an employee. The system can generate a 4-digit PIN, or you can set one manually. A tip to keep PINs unique and easy to remember: assign the employee's last four phone digits.
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## Troubleshooting
**Symptom:** A new employee's profile was saved, but they cannot clock in on the POS. What should I check first?
**Potential Cause:** The employee's profile is not set to Active, or their PIN has been entered incorrectly.
**Resolution: **The most common reasons an employee cannot clock in are: the profile is set to Inactive, or the PIN was entered incorrectly. Check both in the employee's My Team profile before investigating other causes.
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## **Related Articles**
- [Jobs & Wages | Dashboard | SpotOn Express](https://help.spoton.com/space/SK/3836280834/Jobs+&+Wages+%7C+Dashboard+%7C+SpotOn+Express)
- [Timecards | Dashboard | SpotOn Express](https://help.spoton.com/space/SK/4524900379/Timecards+%7C+Dashboard+%7C+SpotOn+Express)
- [Login & Time Clock | SpotOn Express (FOH)](https://help.spoton.com/space/SK/3644358718/Login+&+Time+Clock+%7C+SpotOn+Express+(FOH))