---
title: "Partial Refund | SpotOn Restaurant FOH"
canonical: "https://help.spoton.com/space/SK/2666628237/Partial%20Refund%20%7C%20SpotOn%20Restaurant%20FOH"
format: markdown
---
## **Overview**
A Partial Refund allows staff or managers to return a specific dollar amount to a guest's credit card from the Front of House (FOH).
In SpotOn Restaurant (RPOS), the standard Refund command does not support partial refunds for individual food, beverage, or other order charges. When a specific dollar amount needs to be returned, such as the value of one item, the Paid Out function can be used as a workaround.
Note: Within the standard Refund workflow, tips are the only portion of a transaction that can be partially refunded.
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**Quick Links**
> Macro (toc)
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## **Step-by-Step Instructions**
1. Tap **Show Commands**
2. Tap **Paid Out**
3. In the **Notes** section, enter any important details regarding the Partial Refund
4. Check the **Credit Card Refund** checkbox
5. Enter the refund amount
6. Select the **Credit Card** payment type
7. Tap **Process**
8. If entering card information manually, tap **Manual Entry**
9. Insert, swipe, or manually enter the credit card information
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## **FAQs**
**Can I refund only part of a transaction?**
Yes. If you need to refund a specific dollar amount, such as the value of one item, use the Paid Out > Credit Card Refund process as a workaround.
**Can I partially refund a specific menu item using the Refund command?**
No. The Refund command does not support partial refunds for individual food, beverage, or other order charges. Use the Paid Out > Credit Card Refund process as a workaround to return the applicable dollar amount.
**Can I partially refund a tip using the Refund command?**
Yes. Tips can be partially refunded using the Edit Tip option within the Refund workflow.
**Is Paid Out the same as an item-level refund?**
No. Paid Out does not perform a native item-level refund against the original order. It is a workaround that allows a specific dollar amount to be returned to the guest's credit card.
**Do I need the original credit card?**
Depending on the processor configuration, the original card may need to be inserted, swiped, or manually entered.
**Will the Partial Refund appear in reporting?**
Yes. Partial Refunds processed through the Paid Out workflow will appear in payment and reporting records.
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## **Tips**
- Verify the refund amount before processing the transaction.
- Add detailed notes explaining the reason for the Partial Refund.
- Use Paid Out > Credit Card Refund when a specific dollar amount needs to be returned.
- Remember that this process is a workaround and does not refund a specific item directly from the original order.
- For partial tip refunds, use the Refund command and Edit Tip option instead.
- Ensure the user has the appropriate permissions to process Paid Outs and refunds.
---
## **Related Articles**
- [Remove an Item](https://help.spoton.com/space/SK/2666660270)
- [Void an Item](https://help.spoton.com/space/SK/2666627662)
- [Un-Void an Item](https://help.spoton.com/space/SK/2666660375)