---
title: "Create and Manage Customer Profiles (BOH)"
canonical: "https://help.spoton.com/space/SK/2666627192/Create%20and%20Manage%20Customer%20Profiles%20(BOH)"
format: markdown
---
## **Overview**

Creating customer profiles in the Back Office (BOH) allows you to store important guest information such as contact details and addresses. This helps streamline order management, improve customer service, and support repeat business.

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**Quick Links**

> Macro (toc)

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## **Step-by-Step Instructions**

#### **Add an Address (Optional)**

4. Select **+ New Address** to add customer address details.
5. Enter the address and any additional phone information (optional).

#### **Delete a Customer**

1. Select the **Customers** icon from the Back Office menu.
2. Locate the customer you want to delete.
3. Select the checkbox next to the customer record.
4. Click **Delete**.

> ℹ️ **Note:** Customer records can only be deleted from the Back Office (BOH).


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## **FAQs**

**Is an email address required?**

No, an email address is optional when creating a customer profile.

**Can I add multiple addresses for a customer?**

Yes, you can add multiple addresses by selecting **+ New Address**.

**Can I delete a customer?**

Yes. Customer records can only be deleted from the Back Office (BOH).

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## ** Tips**

- Ensure all required fields (**First Name** and **Last Name**) are completed before saving.
- Adding a phone number helps quickly locate customers in FOH.
- Use consistent formatting for phone numbers and email addresses to improve search accuracy.
- Customer deletion is performed only in the Back Office (BOH).

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## **Related Articles**

- [Add a Customer to an Order](https://help.spoton.com/space/SK/2666627471)
- [Add and Attach a Customer to an Order](https://help.spoton.com/space/SK/2666627285)
- [Import Customers in Bulk (BOH)](https://help.spoton.com/space/SK/3957325926)
- [Find and Select a Customer in FOH](https://help.spoton.com/space/SK/2666627378)