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title: "QR Customer Reviews | SpotOn Order"
canonical: "https://help.spoton.com/space/SK/2597847063/QR%20Customer%20Reviews%20%7C%20SpotOn%20Order"
format: markdown
---
**Quick Links**

> Macro (toc)

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# QR Customer Reviews

QR Customer Reviews allows restaurants to collect reviews from guests when they pay using QR at the moment of transaction. 

This feature enables restaurants to capture guest feedback in a private forum, allowing businesses to view feedback and improve their customers' dining experience before the guest submits feedback to any public page

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## QR Customer Review Flow

| **Action** | **Display** |
| --- | --- |
| 1. When guests complete payment, a pop-up review will display on the final confirmation screen | ![image](media://71e6737e-b0c6-4fdb-bed1-a89911b0a498) |
| 2. Guests can leave reviews whether or not they are logged into their account and send it to the restaurant by selecting the **Submit** button | ![image](media://4041a8b6-fd83-4a60-acd2-9cbc8885e84f)<br>![image](media://291e0980-250d-461c-846f-4bb8c1477495) |
| 3. A **Thank you** confirmation screen will display upon successful review submission | ![image](media://d18f89a9-41b1-4717-ae9d-a9d7aca180ac) |

## Using Dashboard to View Reviews

| **Action** | **Display** |
| --- | --- |
| 1. Login to Dashboard and select **Reviews **from the lefthand side menu | ![image](media://83dd9c5c-4872-457e-a0b8-92a0d9515a61) |
| 2. Scroll down to the **User Reviews** section to view current reviews | ![image](media://e1185cc4-a3e4-4b14-bcbf-0d412b2caa2a) |
| 3. To read a review in full, select the **down arrow** (**˅**) to expand the text details | ![image](media://7e0cd641-7372-495a-b53a-0e01421ccf5c) |
| 4. To **Delete** a review, select the **trash can** icon on the right side of the screen | ![image](media://1fec8d46-a0c1-4798-b959-2abac1448d51) |