---
title: "Elo Hardware FAQs | SpotOn Enterprise"
canonical: "https://help.spoton.com/space/SK/2462253630/Elo%20Hardware%20FAQs%20%7C%20SpotOn%20Enterprise"
format: markdown
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**Quick Links**

> Macro (toc)

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## Elo Hardware FAQs

### How do I know if my device is an Elo v1 device?

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### What will be the replacement device?

Our new custom hardware can replace the V1s. Our custom hardware is an integrated and modern point-of-sale device that is designed for speed and built for durability.

Alternatively, the Elo V4 terminal is used to replace V1s.

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### Will my peripherals (printer/scanner) work with the replacement device?

Printers, scanners, cash drawers, expansion boards, and stands will work.

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### What happens to my device after Jan 31, 2024?

Your device will not cease to function. However, if you incur issues with the hardware, SpotOn support will not be able to assist. It is recommended that you replace the hardware as soon as possible.

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### What are the benefits of upgrading my device?

The upgraded devices have more memory, faster processing, and an upgraded Android operating system, with increased security protocols.

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### Who will help me install these replacement devices?

Professional services can be included with the budget estimate, or the devices can be swapped on your own. We can provide basic installation instructions to assist with this.

> ✅ For setup and installation assistance, please contact Customer Support via email at [enterprisesupport@spoton.com](mailto:enterprisesupport@spoton.com) or call us at (877) 559-4225