--- title: "QR Scan & Pay / Order & Pay | SpotOn Order" canonical: "https://help.spoton.com/space/SK/2457829381/QR%20Scan%20%26%20Pay%20%2F%20Order%20%26%20Pay%20%7C%20SpotOn%20Order" format: markdown --- ## **Overview** SpotOn QR Scan & Pay and Order & Pay allow guests to use their mobile devices to browse menus, place orders, pay checks, tip staff, and redeem Loyalty rewards through QR codes. These solutions help improve the guest experience by reducing wait times, streamlining payment collection, and increasing operational efficiency for restaurant staff. SpotOn offers multiple QR ordering experiences depending on the restaurant’s service style, including: > Macro (children) This article serves as the main overview page for QR Scan & Pay and Order & Pay features. Separate configuration articles are available for each setup type. --- **Quick Links** > Macro (toc) --- --- ### **QR Notify Staff of Payment** [QR Notify Staff of Payment](https://help.spoton.com/space/SK/2596175907/QR+Notify+Staff+of+Payment+%7C+SpotOn+Restaurant+BOH) allows restaurant staff to immediately see when a guest has completed payment through QR Scan & Pay. This helps employees: - Quickly verify completed payments - Reduce the risk of walk-outs - Improve table management - Speed up table turnover This feature improves convenience for both guests and staff while helping maintain smooth restaurant operations. --- --- --- --- --- ## **FAQs** **Can guests pay directly from their phones?** Yes. Guests can pay directly from their mobile devices using supported payment methods such as Apple Pay, Google Pay, credit cards, and gift cards. **Can guests split orders using QR Order & Pay?** Yes. Group Ordering allows multiple guests to join the same order session and place orders individually. **Is QR Order & Pay available for both table service and counter service?** Yes. SpotOn supports QR ordering experiences for both table-service and counter-service environments. **What happens when Auto Close When Paid is enabled?** The order automatically closes once payment is completed, preventing additional items from being added afterward. **Do guests need to enter a table number?** Only if the Require Table Number setting is enabled. --- ## **Troubleshooting** - Use Pay Now for quick-service environments where payment should be collected before food preparation. - Use Pay Later for full-service restaurants that support ongoing ordering during the dining experience. - Enable Require Table Number for dine-in restaurants to improve order delivery accuracy. - Pair Auto Close When Paid with QR Notify Staff of Payment for the best operational workflow. - Test QR codes after configuration changes to confirm the guest experience works as expected. --- ## **Related Article** - [QR Notify Staff of Payment | SpotOn Order](https://help.spoton.com/space/SK/2596175907/Notify+Staff+of+QR+Payment+%7C+SpotOn+Order) - [QR Collaborative Ordering & Tab Share | SpotOn Order](https://help.spoton.com/space/SK/2797993987/QR+Collaborative+Ordering+&+Tab+Share+%7C+SpotOn+Order) - [ ](https://help.spoton.com/space/SK/2087780512/QR+Group+Order+Pay+SpotOn+Order)[QR Group Order Pay | SpotOn Order](https://help.spoton.com/space/SK/2087780512/QR+Group+Order+Pay+SpotOn+Order) - [Start a Tab](https://help.spoton.com/space/SK/2608136193/Restaurant+-+SpotOn+Order:+QR+Start+a+Tab+-+English+%7C+SpotOn+University)