---
title: "Refunds & Voids (via Virtual Terminal) | SpotOn Order"
canonical: "https://help.spoton.com/space/SK/2090532897/Refunds%20%26%20Voids%20(via%20Virtual%20Terminal)%20%7C%20SpotOn%20Order"
format: markdown
---
**Quick Links **
> Macro (toc)
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# SpotOn Online Ordering Refunds & Voids
Transactions done **via SpotOn Online Ordering** are adjustable through your Merchant Dashboard on the Virtual Terminal.
> ✅ **Please Note**: At this time, **ONLY SpotOn Order transactions** can be refunded or voided in the SpotOn Virtual Terminal. **Please see ****[Refunds, Voids & Rekeys | SpotOn Restaurant FOH](https://help.spoton.com/space/SK/855670844/Refunds%2C+Voids+%26+Rekeys+%7C+SpotOn+Restaurant+FOH)**** for information regarding all other transaction adjustments.**
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## Accessing Transactions on the Virtual Terminal
| **Action** | **Display** |
| --- | --- |
| 1. Log in to your **Merchant Dashboard** at [http://dashboard.spoton.com](http://dashboard.spoton.com)
2. Click the** 3 x 3 dot icon** in the upper left |  |
| 3. Select **Virtual Terminal **from the displayed options |  |
| 4. Select **Transactions** from the tabs on the left
- The **Transactions **page will display |  |
> ⚠️ Reminder: Any voided transaction processed within the Virtual Terminal will not be reflected in the Reporting Site (Exclusive for SpotOn Restaurant Service).
## Void Transaction
With the SpotOn Virtual Terminal, voids and refunds can both be done using the **refund button**. The terminal will automatically determine if the transaction should be** voided or refunded **based on whether that transaction is batched out (settled) or not.
> ℹ️ **Refund vs Void**
> ℹ️
> ℹ️ - Transactions in the ***Authorized**** *state will be ***voided*** when using the “Refund” button.
> ℹ️ - The original transaction will display as ‘Voided’ when the Refund steps are completed.
> ℹ️ - Transactions in the ***Completed ***state will be ***refunded*** when using the “Refund” button.
> ℹ️ - The original transaction will display as ‘Refunded’ when the Refund steps are completed.
## Refund Transaction
| **Action** | **Display** |
| --- | --- |
| 1. Select **Transactions** to view the **Transactions List**
2. Click **anywhere **on the desired transaction to view the Transaction Details |  |
| 3. Click** Refund** |  |
| 4. A **Refund** / **Void Transaction** screen will display advising “*Confirm the Transaction ID and amount listed below to continue with voiding the transaction. This cannot be undone.*”
- Verify **Transaction ID**
- Verify **amount**
5. If applicable, check the **Send Receipt Email** box
6. Click **Process [Refund/Void]**
- If the Send Receipt Email box is checked, a pop-up will display. Verify the email and click** Send Email** |  |
| 7. Once the refund/void is **processed**, the **Transaction Details** will display with the Transaction status showing **voided**/**refunded **in the **Show History **field
- The **Transaction List** will also display the updated** status** of the transaction |  |