--- title: "QR Group Order & Pay | SpotOn Order" canonical: "https://help.spoton.com/space/SK/2087780512/QR%20Group%20Order%20%26%20Pay%20%7C%20SpotOn%20Order" format: markdown --- --- **Quick Links** > Macro (toc) --- ## **Customer QR Group Order Flow** --- ## FAQs **How do I set up Tip Percentage Defaults?** Tip percentages can be configured at the **Order Type** level. See the **[Order Type Setup](https://help.spoton.com/space/SK/749731844)** article for more information. Tip percentage defaults can also be configured at the **Location** level. For step-by-step instructions, see **How to Set Up Tip Percentage Defaults**. > ℹ️ **Note:** Tip Settings configured at the Order Type level will override Tip Settings configured at the [Location level.](https://help.spoton.com/space/SK/5298520065/How+to+Set+Up+Tip+Percentage+Defaults) --- **Can guests edit an order after it has been sent to the kitchen?** No, edits cannot be made by the guest after the order is sent. --- **How can I change the custom branding of my SpotOn Order website?** Please check out [Custom Theming & Image Sizing](https://help.spoton.com/space/SK/1976205360/Custom%20Theming%20%26%20Image%20Sizing%20%7C%20SpotOn%20Order) to learn more. --- **What if the guests want to pay separately**? Please see [QR Codes - Split Payment](https://help.spoton.com/space/SK/2262565040/QR+Codes+-+Split+Payment+%7C+SpotOn+Order). --- **How do I close abandoned orders?** In the event that an order has been started, but then abandoned, any items would need to be [removed/voided from the order](https://help.spoton.com/space/SK/830701798/Remove+%2F+Void+Item+from+Order+%7C+SpotOn+Restaurant+FOH), and then that [$0 order can be closed](https://help.spoton.com/space/SK/839352356/Close+%240+Check+%7C+SpotOn+Restaurant+FOH). --- **Can guests transfer tables?** Guests do not have the ability to move from one table to another with QR Codes. If they wish to change tables, they will need to scan that table’s QR Code and begin again. --- **Can items be shared with the whole table?** Yes. Servers can do this after the item has been added to the order via the Item Commands Menu. Please see [Move to Guest / For the Table](https://help.spoton.com/space/SK/1046741488/Move+Items+Between+Guests+%7C+SpotOn+Restaurant+FOH#Move-to-Guest-/-For-the-Table)** **for more information. --- --- --- **How will staff know when an order is paid?** As mentioned before, due to BackOffice settings, when a dine-in order is paid, the order will automatically close. This means the order will show on the List Orders screen, under the **Closed** filter. --- **How long does it take for RPOS BOH menu changes to appear on the QR menu?** Changes sync immediately because the SpotOn QR menu uses the Online Ordering (OLO) menu. Updated menu information should reflect as soon as the change is made. --- **What should I do if the QR menu still displays outdated information after I update the item in BOH?** First, verify that the information for the affected item is correct in RPOS BOH and confirm that no Pricing Event is affecting the item. If the QR menu continues to display outdated information, recreate the affected menu item completely and check the QR menu again. If the issue continues after recreating the item, contact SpotOn Support for further technical review. --- **Is there a manual sync button for the QR menu?** No manual sync is required. SpotOn QR uses the Online Ordering (OLO) menu, and menu changes sync immediately. --- ## **Tips** **QR menu is displaying outdated menu information** If the QR menu displays outdated menu information, such as ingredients or descriptions that no longer match the information configured in RPOS Back Office (BOH), follow these steps: 1. In RPOS BOH, locate the affected menu item and verify that its menu information is correct. 2. Confirm that no **Pricing Event** is affecting the item. 3. Review the QR menu again to verify whether the correct information appears. 4. If the outdated information continues to display, **recreate the affected menu item completely** in RPOS BOH. 5. Verify the QR menu again after recreating the item. 6. If recreating the item does not resolve the issue, contact SpotOn Support for further technical review. **Important:** SpotOn QR uses the Online Ordering (OLO) menu, and menu changes sync immediately. There is no expected synchronization delay after a menu change is made.