---
title: "SpotOn Delivery Powered by DoorDash | SpotOn Order"
canonical: "https://help.spoton.com/space/SK/1706524708/SpotOn%20Delivery%20Powered%20by%20DoorDash%20%7C%20SpotOn%20Order"
format: markdown
---
**Quick Links**
> Macro (toc)
---
> ⚠️ Please check with your local and state department of revenue and taxes to ensure you are following any relevant tax or service fee regulations. [Click here](https://help.spoton.com/space/SK/767000672/Taxes+%7C+SpotOn+Restaurant+BOH) to learn how to add & update taxes, and [click here](https://help.spoton.com/space/SK/2168586247/Create+Surcharge%2FFee+%7C+SpotOn+Restaurant+BOH) to learn how to add & edit fees/surcharges.
## Overview
SpotOn Order can now include DoorDash Drive deliveries with SpotOn Delivery powered by DoorDash. This is a great way to offer contactless delivery, increase revenue, and reach new customers. The changes to the existing SpotOn Order experience for customers are minimal, and will show “Delivery” as an order type option.
> ⚠️ We can only support one delivery method at this time. If a restaurant is using internal delivery, but wants DoorDash Drive, they can only use one or the other.
> ⚠️
> ⚠️ If a restaurant has both internal delivery and DoorDash turned on, DoorDash **will override** internal.
## BOH Setup
#### Order Type Creation
| | |
| --- | --- |
| **Action** | **Display** |
| 1. Select **Order Types**
2. Select the **New Item icon ( + )** to create a new **Order Type**
3. Name the new order type “**DoorDash Drive**” or “**DoorDash Delivery**”
> ℹ️ *The order type can have any name, but should reference DoorDash to avoid confusion. It must be separate from existing order types.*
4. Set the Customer Attachment Requirement to** Customer Address**
> ℹ️ *You may refer to the **[Order Types](https://help.spoton.com/space/SK/749731844/Order+Types++%7C+SpotOn+Restaurant+BOH)** section of the knowledge base for additional information regarding order type creation.* |  |
#### Accepting DoorDash Orders
| | |
| --- | --- |
| **Action** | **Display** |
| 1. Click the** Locations** icon, and select the appropriate Location
2. In the **Order Types** section, check the box next to the **new **DoorDash order type
- This enables the new DoorDash Delivery order type
3. Scroll to the **SpotOn Order Settings** section |  |
| 4. In the **SpotOn Order Settings** section, click the dropdown menu next to **DoorDash Drive Delivery Order Type**, and select the order type that was just created
- This has to be the new, unique order type. It can *NOT* be the same as regular delivery or pickup.
- The new order type must be selected for a restaurant to begin accepting DoorDash orders.
- This will automatically connect the client’s account to DoorDash. There is no additional setup needed on the DoorDash side.
5. Add a **DoorDash Drive Delivery Lead Time**. This is the number of minutes before the DoorDash driver will pick up the order. Must be a number between 1 and 999. (Tip: This can be the same amount of time for a regular pickup order)
6. If desired, input a **DoorDash Drive Delivery Minimum Amount**. This is *optional*, but it is a good way to offset the cost of DoorDash Drive. |  |
#### DoorDash Schedule
| | |
| --- | --- |
| **Action** | **Display** |
| 1. Tap the** Locations **icon
2. Go to **Schedule **
3. Set the desired availability
- Pickup and Third Party Delivery use the same schedule, so this may already be set |  |
#### Notifications
A station must be set up to receive DoorDash notifications. *This should be the same station that is already receiving online orders.*
| | |
| --- | --- |
| **Action** | **Display ** |
| 1. Tap the **Station Types** icon
2. Select the Station Type that *currently accepts online orders *
3. In the **Configuration** section, scroll to “**Enable third-party delivery notifications**” and check the box.
- When this setting is enabled, all stations using this type will receive** alerts** when new DoorDash Drive orders and cancellations come in.
- DoorDash Drive orders will still appear on all stations as regular SpotOn Orders do.
- For any station that has DoorDash notifications enabled in BOH, there will be a notification at the bottom of the screen when a new DoorDash order comes in.
- *The notification remains until it is closed out*
- The order will print according to settings as a normal online order. |  |
#### POS Display
| | | |
| --- | --- | --- |
| **Details** | **Display** | **Receipt** |
| - When the user opens a **DoorDash order on the POS**, they can see:
- That it is a DoorDash order
- The time the delivery driver will pick up the order from the restaurant
- The DoorDash order number
- The DoorDash telephone number
- The driver’s name
- The driver’s telephone number
- It will depend on the client’s BOH settings if the DoorDash order will close automatically
- If they have **Auto close when balance is zero** enabled, once paid for, the DoorDash order will close right away by themselves.
- If this setting is not selected, then a POS user needs to close them** manually**
- DoorDash orders will be assigned to the DoorDash Drive SpotOn Order user |  |  |
## Cancellations
| ### Client Cancels Order |
| --- |
| ### DoorDash or Customer Cancels Order |
| --- |
## SpotOn Order Customer View with DoorDash Delivery
| | |
| --- | --- |
| **Details** | **Display** |
| When the customer visits the restaurant's SpotOn Order site, there will be an option to select delivery if DoorDash Drive is enabled.
After the order selections have been made, the customer will be prompted to input the delivery address. If they are outside delivery range, or delivery is unavailable due to scheduling, the guest will be able to select Pickup instead.
If delivery is available, the guest will be able to choose Contactless or Regular Delivery and add any additional delivery requests, i.e., “Leave items on doorstep and ring bell”. |  |