--- title: "Loyalty FAQs | SpotOn Restaurant" canonical: "https://help.spoton.com/space/SK/1535377776/Loyalty%20FAQs%20%7C%20SpotOn%20Restaurant" format: markdown --- **Quick Links ** > Macro (toc) --- ## FAQs #### **Can I migrate from Dineloyal?** - We will have to import any legacy Dineloyal merchants into SpotOn Dashboard. Doing this will clear out the history, (when rewards were earned/spent etc.) but the current balance and customer info will be carried over. - Simple customer imports (name, phone number, email) can be handled through self-service on the [your SpotOn Dashboard](https://help.spoton.com/space/SK/1073447807/Merchant+Dashboard). - Imports from another loyalty program can be handled by reaching out to [engagement@spoton.com](mailto:engagement@spoton.com). - If you are using another program’s loyalty cards and wants to continue using them (this is not advised), then please submit a request to [restaurantsuccess@spoton.com](mailto:restaurantsuccess@spoton.com). - If you are currently using DineLoyal, please submit a request to [restaurantsuccess@spoton.com](mailto:restaurantsuccess@spoton.com). --- #### **I am using the current SpotOn loyalty program, will I automatically be switched over? ** - No, please speak to your account manager so they can switch you to the new program. --- #### **Can restaurants with scanners (i.e. Honeywell scanners) scan QR codes on loyalty cards (or the consumer app) through a drive through or other scenarios?** - Yes! --- #### **Can I set up a reward to be item specific?** - Not at this moment. Reward discounts will be applied to the entire order. --- #### **When you copy a location or organization will it carry over the loyalty settings?** - Yes --- #### **Can a promo code and a reward be used together?** - At this time only a reward or promo code can be applied. --- #### **What if a customer has a $4 dollar order value and a reward for $5 off?** - The entire reward will be applied and the full $5 will be taken off. This will result in a negative balance which cannot be reconciled. --- > ℹ️ ### Contacts > ℹ️ > ℹ️ For questions please reach out to: > ℹ️ > ℹ️ [restaurantpos@spoton.com](mailto:restaurantpos@spoton.com)