--- title: "Analytics Reports restaurant | SpotOn Reserve Web Portal" canonical: "https://help.spoton.com/space/SK/1459094185/Analytics%20Reports%20restaurant%20%7C%20SpotOn%20Reserve%20Web%20Portal" format: markdown --- ## Overview The **Restaurant Analytics** section in the **SpotOn Reserve Web Portal** provides valuable insights into your restaurant’s guest traffic, service performance, and reservation activity. These reports help restaurants monitor trends such as guest growth, server efficiency, deposits, wait times, and overall dining activity. Restaurant Analytics allows merchants to review operational data through multiple reports and export the information for further analysis. > ℹ️ Dollar amounts will only appear in reports if **SpotOn Reserve is integrated with SpotOn Restaurant POS**. **Quick Links** > Macro (toc) --- ## **Step-by-Step Instructions** --- ## Available Reports **Amount Collected** Shows the amounts collected from guests for **experience reservations made online**, including the **payment transaction ID**. **Amount Paid** Displays amounts collected from guests for **experience reservations**, including a link to the **reservation ID**. **Deposits and No-Show Fees** Displays details for reservations where a **deposit or no-show fee** was charged, including the processing date. **Dining Stats** Shows the number of **tables and guests dining** every **15 minutes during operating hours**. **Events** Displays the usage of **special event flags** in graphical and numerical formats, along with other party flag usage. **Experience Wait Time Efficiency** Shows the **average wait time** for each available experience or activity. **Experience Participation** Compares the number of guests who **completed an activity** versus those who **cancelled**. **Experience Utilization** Displays the number of guests participating in an activity every **15 minutes during operating hours**. **Growth** Shows the number of **parties and guests dining** during a selected day or sequence of days. **Past Reservations** Provides **guest details for past reservations**. **Reservation Efficiency** Compares **reservation time vs. time seated**, and **estimated meal duration vs. actual meal duration**. **Server Stats** Provides **table turn statistics by server**, along with **sales efficiency data**. **Table Efficiency** Provides insight into **actual meal durations for all party sizes**, including breakdowns by **day of the week and shift**. **Takeout** Displays: - Number of **takeout orders picked up vs. not picked up** - **Guest profile** (new vs. returning) - Difference between **quoted wait time and actual wait time** **Traffic** Shows detailed reservation and waitlist activity, including: - Completed reservations and waitlists - Reservation and waitlist covers - New vs. returning guest counts - Booking method details - Reservation activity by **source, status, and party size** **Wait Time Efficiency** Displays each guest party that received a **wait time quote** and compares the **quoted wait time with the actual wait time**, along with the final guest status. --- ## FAQs **Do I need POS integration to see revenue data?** Yes. **Dollar amounts and payment information** will only appear if SpotOn Reserve is integrated with **SpotOn Restaurant POS**. **Can I export analytics reports?** Yes. All reports can be downloaded using the **Download button** and exported as a **CSV or Excel file**. **Can I change the reporting date range?** Yes. Use the **Date Range selector** in the upper-right corner of each report. --- ## Tips **Report shows no data** - Verify the **correct date range** is selected. - Confirm that reservations or waitlist activity occurred during that time. **Dollar amounts are not displayed** - Confirm the location is **integrated with SpotOn Restaurant POS**. **Download button not working** - Ensure your browser allows **file downloads**. - Refresh the page and try downloading again. --- ## Related Articles - [Dining Room Setup & Editing | SpotOn Reserve Web Portal](https://help.spoton.com/space/SK/1458897279/Dining+Room+Setup+&+Editing+%7C+SpotOn+Reserve+Web+Portal) - [Confirming Reservations | SpotOn Reserve Host App](https://help.spoton.com/space/SK/1284081339/Confirming+Reservations+%7C+SpotOn+Reserve+Host+App) - [Restore a Canceled Guest to the Waitlist | SpotOn Reserve Host App](https://help.spoton.com/space/SK/1366425672/Restore+a+Canceled+Guest+to+the+Waitlist+%7C+SpotOn+Reserve+Host+App) - [Guest Search | SpotOn Reserve Host App](https://help.spoton.com/space/SK/1366295933/Guest+Search+%7C+SpotOn+Reserve+Host+App)