--- title: "Open Hours | SpotOn Reserve Web Portal" canonical: "https://help.spoton.com/space/SK/1458865249/Open%20Hours%20%7C%20SpotOn%20Reserve%20Web%20Portal" format: markdown --- ## Overview The **Open Hours** section in the SpotOn Reserve Web Portal allows you to configure when your restaurant accepts reservations. You can manage: - **Standard Hours** (your recurring weekly schedule) - **Split Open Hours** (multiple service periods in one day) - **Special Holiday Hours** (date-specific overrides) > ℹ️ **Properly configuring Open Hours ensures guests can only book reservations during your available operating times.** **Quick Links** > Macro (toc) --- **Step-by-Step Instructions** --- **Annual Reminder for Holidays** Review Special Hours once per year: - Fixed-date holidays (e.g., December 25) occur on the same calendar date annually. - Floating holidays (e.g., Thanksgiving) change dates each year and must be updated manually. Special Hours always override Standard Hours. --- # FAQs What happens if I do not enter hours for a day? The restaurant will be marked **closed** for that day, and reservations will not be accepted. --- Do Special Hours override Standard Hours? Yes. Special Hours always take priority over Standard Hours for the selected date(s). --- Can I create multiple open periods in one day? Yes. Use Split Open Hours to create non-overlapping time ranges. --- Why can guests not book reservations on a specific day? Check: - If Standard Hours are set - If Special Hours are overriding the schedule - If the day was accidentally left blank --- Can I set hours for a range of dates? Yes. Use the **Date Range** option in the Special Hours section. --- # Tips - Ensure split hours do **not overlap**. - Confirm AM/PM settings when entering times. - Review Special Hours after major holidays or seasonal schedule changes. - If reservations are unavailable unexpectedly, check Special Hours first.