---
title: "Loyalty | SpotOn Order"
canonical: "https://help.spoton.com/space/SK/1366392978/Loyalty%20%7C%20SpotOn%20Order"
format: markdown
---
**Quick Links**

> Macro (toc)

---

## Earning Spots with SpotOn Order

> ℹ️ All new customers are automatically signed up for loyalty.


| **Action** | **Display** |
| --- | --- |
| - The number of Spots a customer has earned will be displayed under the** “Rewards”** section of the Account page. | ![2025-09-18_16-36-07 TEST.png](media://68ef971d-cb24-4bf7-a54a-491b874b3b11) |


## Applying Rewards to an Order

| **Action** | **Display** |
| --- | --- |
| 1. **Add Items to the Cart**<br>- Customers start by adding menu items to their cart.
- The cart and running total will display on the right-hand side of the screen. | ![2025-09-18_14-53-14 Add Items to the card new.png](media://c12ae009-5529-4c0f-a3ec-900745298ff5) |
| **3. View Available Rewards**<br>- Once signed in, a **Loyalty Rewards** option will appear on the right-hand side of the checkout screen.
- Selecting this option will open a list of rewards in the center of the screen. | ![2025-09-18_14-53-14 Add Items to the card new44.png](media://f1cb0990-98b8-49c0-9ac7-be10a2a34e74) |
| 4. **The rewards list includes:**<br>- **Available rewards** (gold color, option to add to cart)
- **Unavailable rewards** (grayed out, with explanation why they cannot be used)
- **Loyalty deals** (blue color, sent via marketing campaigns) | ![2025-09-18_15-45-47 new 33.png](media://5ce93330-acaa-42f8-9683-e2989b223305) |
| **5. Apply a Reward**<br>- Customers can select a reward from the list.
- Select **Apply to bag** | ![2025-09-18_16-00-19 555.png](media://a8c1bf64-8315-4070-bd04-72e6588863b9) |
| 6. Once applied, the reward will be attached to the order and reflected in the cart.<br>> ⚠️ The customer must have an open order in order to apply a reward. | ![2025-09-18_16-21-498989898.png](media://3732e93b-aa35-463a-90ba-da42cfa20be3) |
| 6. To complete the order with the applied reward, click **Continue to Checkout** | ![2025-09-18_16-26-37 9999.png](media://21ebaafa-f481-4e79-9ba8-8827dfbb09cb) |

> ℹ️ **Notes**
> ℹ️ 
> ℹ️ - Rewards availability depends on program settings and customer eligibility.
> ℹ️ - Loyalty deals sent via marketing will display automatically if valid for the order.


## Signing Up for a Loyalty Account


> ℹ️ All new customers are **automatically signed up** for SpotOn Loyalty when they create an account.

| **Why Sign Up?** |
| --- |
| **Creating an account allows customers to:**<br>- Earn and redeem loyalty rewards
- Save their payment method for faster checkout
- Quickly reorder favorite items |

| **How to Sign Up** | **Display** |
| --- | --- |
| 1. Tap **Sign In** on the ordering page. | ![2025-09-18_14-24-46 Loyalty Sing in.png](media://d1776f4a-f08f-4734-9829-10818314f762) |
| 2. Select **Create an Account** | ![2025-09-18_14-26-39 2222.png](media://131d50a4-082b-4c41-a2ea-b36e7588edd0) |
| 3. Enter the following:<br>- First Name
- Last Name
- Email
- Phone Number
- Password | ![2025-09-17_17-17-12 33333.png](media://bb80e6b3-c857-4e0f-82d4-117a72bf6dfb) |

> ✅ Once the account is created, loyalty is enabled automatically, no extra steps needed!