--- title: "Paging Guests From the Waitlist | SpotOn Reserve Host App" canonical: "https://help.spoton.com/space/SK/1366294621/Paging%20Guests%20From%20the%20Waitlist%20%7C%20SpotOn%20Reserve%20Host%20App" format: markdown --- ## **Overview** The paging feature allows hosts to notify waitlist guests via text message when their table is ready. Guests can respond directly to confirm they are on their way, running late, or cancel their spot, helping streamline seating and improve waitlist management. **Quick Links** > Macro (toc) --- ## **Step-by-Step Instructions** > ⚠️ ### **Important Note** > ⚠️ > ⚠️ - Guests **must have a valid mobile phone number** to be paged > ⚠️ - The **Page** button will not appear for guests added using name only --- ## **FAQs** **Q: Why don’t I see the Page button?** A: The guest does not have a mobile phone number entered on their profile. **Q: What happens if a guest cancels via text?** A: The guest will either be removed automatically or marked as *User Cancelled*, depending on your system settings. **Q: Can I still view cancelled guests?** A: Yes, cancelled guests can be viewed in Schedule mode and filtered for easier access. **Q: Can a cancelled guest be added back to the waitlist?** A: Yes, you can restore the guest from their profile and return them to the waitlist. --- ## **Tips** - Ensure the guest’s phone number is entered correctly before paging - Monitor the timer icon to track how long it has been since a guest was paged - Use the **Running Late** response to prioritize other waiting guests efficiently - Apply filters in Schedule view to quickly locate cancelled reservations - Confirm your cancellation behavior settings in the Web Portal if guests are disappearing automatically --- ## **Related Articles** - [Dining Room Setup & Editing | SpotOn Reserve Web Portal](https://help.spoton.com/space/SK/1458897279/Dining+Room+Setup+&+Editing+%7C+SpotOn+Reserve+Web+Portal) - [Confirming Reservations | SpotOn Reserve Host App](https://help.spoton.com/space/SK/1284081339/Confirming+Reservations+%7C+SpotOn+Reserve+Host+App) - [Restore a Canceled Guest to the Waitlist | SpotOn Reserve Host App](https://help.spoton.com/space/SK/1366425672/Restore+a+Canceled+Guest+to+the+Waitlist+%7C+SpotOn+Reserve+Host+App) - [Guest Search | SpotOn Reserve Host App](https://help.spoton.com/space/SK/1366295933/Guest+Search+%7C+SpotOn+Reserve+Host+App)