---
title: "SpotOn Loyalty"
canonical: "https://help.spoton.com/space/SK/1299939609/SpotOn%20Loyalty"
format: markdown
---
## Overview

Loyalty is SpotOn's customer rewards program that helps merchants encourage repeat business by rewarding customers for their visits or the amount they spend.

Merchants can choose between two loyalty program types:

- **Spots by Visit** – Customers earn rewards based on the number of visits.
- **Spots by Dollar** – Customers earn rewards based on the amount they spend.

Loyalty is available as an integrated solution with supported payment devices and, in some cases, as a standalone solution using loyalty tablets.

---

# Supported Devices

## Integrated Loyalty Devices

Loyalty integrates with the following payment devices and POS systems:

- SpotOn Terminal (A920)
- Aries 8
- Poynt
- SpotOn Payments
- Register POS
- Restaurant POS

## Standalone Loyalty

Merchants who do not process payments through SpotOn or who use a non-integrated payment device may still use Loyalty with supported loyalty tablets.

Tablet requirements:

- **1 tablet** – Spots by Visit
- **2 tablets** – Spots by Dollar

---

# Adding Loyalty

Loyalty cannot be enabled directly through Hub.

If a merchant would like to add Loyalty to their account, the service must be requested through the Revenue Growth process.

### Internal Support

If Loyalty is not currently enabled:

1. Verify that Loyalty is not already active for the merchant.
2. Do **not** attempt to enable or modify the service.
3. Submit a Revenue Growth request or direct the merchant to request the service through the Merchant Dashboard.

For the complete process, see:

**Add or Upgrade Services and Hardware – Internal Support Guide**

---

# Merchant Request via Merchant Dashboard

Merchants can request Loyalty directly from the Merchant Dashboard.

To request the service:

1. Log in to the Merchant Dashboard.
2. Select the **User** icon in the upper-right corner.
3. Click **Add Services**.
4. Select **Loyalty**.
5. Click **Submit Request**.
6. Enter a contact phone number.

A SpotOn representative will contact the merchant within **1–2 business days** to complete the setup.

---

# Verifying Loyalty Status

Support representatives should only verify whether Loyalty has already been enabled.

If Loyalty is not active, follow the Revenue Growth process. Support should not enable or configure the Loyalty subscription.

---

# After Loyalty Is Added

Once Loyalty has been added to the merchant's account:

1. Verify that the service is active.
2. Complete any required merchant configuration.
3. Log in to the integrated payment device or loyalty tablet (if applicable).
4. Customers can begin earning rewards.

---

# Customer Enrollment

Customers can enroll in the Loyalty program using one of the following methods:

- Entering their phone number and email address during check-in
- Using the SpotOn App

---

# Customer Check-In

## Manual Check-In

### First Visit

The customer enters:

- Email address
- Phone number

**Important:** The customer's SpotOn account is associated with their email address.

### Second Visit

The customer enters:

- Phone number
- Name

**Note:** Merchants can collect customer names by enabling the **Name Prompt** under **Dashboard > Settings**.

### Third Visit and Beyond

The customer only enters their phone number.

A virtual loyalty account is automatically maintained for the customer.

---

# SpotOn App

Customers can also participate in Loyalty through the SpotOn App.

## Getting Started

1. Download the SpotOn App.
2. Create an account using a personal email address.
3. Check in to participating merchants to earn rewards.

Creating an account in the SpotOn App automatically creates the customer's virtual loyalty profile.

---

# What Customers Can Do in the SpotOn App

Customers can use the SpotOn App to:

- Search for participating merchants
- View available deals and rewards
- Book appointments (where available)
- View merchant activity and reward balances
- Update their email address and phone number (availability may vary depending on account status)

---

# Device Support

Technical support is available for:

- Poynt
- SpotOn Terminal (A920)
- Aries 8
- SpotOn Mobile
- Loyalty tablets

---

# POS Requirements

## Restaurant POS

Requires an Aries 8 device.

## Register POS Standard

A loyalty tablet is included as part of the integrated bundle.

> Macro (contentbylabel)